A&B MONEY PLUS

A&B MONEY PLUS

วันศุกร์, 04 ธันวาคม 2563 16:19

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SINGLE USE PAYMENT TERMS AND CONDITIONS

 

1. MONEY TRANSFER SERVICE 

1.1 These terms and conditions govern the money transfer services provided to you by A&B General UK Ltd., of M228, Trident Business Centre,89 Bickersteth Road, London SW17 9SH, No. 6928080 (referred to as "we/our/us").

1.2 Our head office address is 163 Bellville House, 4 John Donne Way, London SE10 9FW, telephone number 02033559660, email This email address is being protected from spambots. You need JavaScript enabled to view it.

1.3 [The address of the branch or the agent providing the money transfer service is Second Floor, Pepys House, 10 Greenwich Quay, Clarence Rd, London SE8 3EY, telephone number 02033559660, email This email address is being protected from spambots. You need JavaScript enabled to view it.

1.4 We are regulated by the Financial Conduct Authority under the Payment Services Regulations 2017 (registration number no. 716949) for the provision of payment services.

 

2 .SENDING A PAYMENT 

2.1 You must give consent before the execution of each payment transaction by giving us payment instructions in a signed and completed payment instruction form (which is available at our premises and those of our branches and agents or from our Website or by contacting us using the contact details set out in clause 1 of these Terms and Conditions) by email, letter, in each case correctly addressed to us, or by handing it to us at our premises.

2.2 You must provide us with information which clearly identifies:

• the individual to whom you are sending the money (the "payee"); and/or

• details of the payee's payment account (if they have one).

Your payment instruction form will set out which information we need which could comprise the payee’s bank sort code and account number or, where applicable, the payee's SWIFT number, BIC and IBAN. It is your responsibility to check that the information you provide to us is correct. 

 

3. TIMING 

3.1 We will transfer your payment so that the money reaches the firm where your payee will collect it by:

• the end of the next business day after we received your instruction for sterling payment transactions to a payee in the UK;

• the end of the next business day after we received your instruction for Euro payment transactions to a payee in the EEA; or

• the end of the fourth business day after we receive your instruction for all payment transactions in EEA currencies (other than Euro) to a payee in the EEA.

3.2 For details of the execution times for payments to be made to a payee outside of the EEA or payments in currencies other than EEA currencies, please contact us for further details. 

3.3  Where you want money transferred on a specific day, you agree that the time we receive your instruction is that specific day 

3.4 If we did not receive your payment instruction before 16:00 on a business day for us (or if we received it on a day which is not a business day for us), we will treat it as if we received it on the next business day.

3.5 You cannot amend or cancel your instruction to us unless you have asked us to transfer your money on a specific day in the future and you give us written notice no later than the end of the business day before that specific day.  

3.6 "business day" means a day on which we are open for business (other than a Saturday or Sunday or a public holiday).

 

4. FEES AND CHARGES

4.1 When you are sending money, you agree to pay us, at the time we accept your instruction to send your money transfer, the fees and charges (if any) which we write on your payment instruction form.

4.2 When you are receiving money, we may deduct, from the money transferred to us before we make it available to you, the fees and charges (if any) set out in the written information we give you when you receive the money. 

 

5. EXCHANGE RATE

5.1 We will write on your payment instruction form or receipt the exchange rate applied to your money transfer when you are sending or receiving money. We usually convert your money from sterling (£) at the time of you making payment the relevant amount in the currency of the country where the payee is located

 

6. GENERAL

6.1 We are not obliged to perform our obligations if abnormal and unforeseeable circumstances beyond our control prevent us from doing so.

6.2 You may be entitled to redress for an incorrectly executed money transfer only if you notify us without undue delay on becoming aware of it, and in any event no later than 13 months after the date of the transfer. 

6.3 Where you are sending money, we are responsible to you for the correct execution of the money transfer unless the payee's payment service provider received the amount of the payment transaction in accordance with the payment transfer times set out in clause 3.1 of these Terms and Conditions. You may request that we make immediate efforts to trace the payment transaction and notify you of the outcome.  

6.4 Where we are liable to you as payer under clause 6.3 of these Terms and Conditions for a non-executed or defective payment transaction, we will without undue delay refund to you the amount of the transaction. If you ask us to make a payment and the payee’s payment service provider receives it later than the payment transfer times set out in clause 3.1 of these Terms and Conditions, you can ask us and we will contact the payee’s payment service provider and ask them to correct the amount of interest and charges on the payee’s payment  account (if applicable) so that it is as if the payment was received on time.

6.5 Where you are the intended payee of a payment instruction initiated by a third party payer, and the payer's payment service provider can prove that we received the amount of the payment transaction in accordance with the payment transfer times set out in clause 3.1 of these Terms and Conditions, we are liable to you for the correct execution of the payment transaction and shall immediately make available the amount of the payment transaction to you as payee. 

6.6 No compensation is available from the Financial Services Compensation Scheme if we are unable to meet our obligations. Our relationship with you is not that of a bank or trustee.

6.7 Neither these Terms and Conditions nor any transaction carried out under them shall confer contractual or other rights on, or be enforceable against us by, any party other than you.

6.8 We are not liable for any losses not directly associated with any incident that may cause you to make a claim against us, nor are we liable for loss of profits, loss of business, loss of goodwill or any form of special damages.

6.9 You agree that you are not sending or receiving a payment transfer for or in connection with any criminal or illegal purpose.

6.10 We can communicate with you by telephone, email, text message and/or in writing or any other form of electronic communication by which you have chosen to be able to give us

instructions. And all information provided, made available and notified to you shall be in English. 

6.11 We will contact you by telephone, email, text message if there are suspected or actual frauds or security threats.  

6.12 We may use information about you to discharge our anti-money laundering, security validation and verification responsibilities, to provide our services and to manage our relationship with you. We may disclose this information to payers, payees and intermediaries in the course of providing our services or as required by Regulation EC 2015/847 on information on the payer accompanying transfers of funds; persons with whom we share information for anti-money-laundering, security verification or validation purposes; regulatory and prosecuting authorities; service providers acting on our behalf. This may involve transfer of information to countries which do not have data protection laws as strict as those in the UK. If you wish to access or correct the information that we hold about you, please contact our Data Protection Officer at «RAddress1».

 

7. LAW AND JURISDICTION

7.1 These Terms and Conditions and all matters arising from or connected with them are governed by English law. The courts of England have exclusive jurisdiction to settle any dispute arising from or connected with these Terms and Conditions (including a dispute regarding their existence, validity or termination or relating to any non-contractual or other obligation arising out of or in connection with them) or the consequences of their nullity.

 

8. COMPLAINTS

8.1 Please tell us if you have any problems with our service: we will seek to resolve your complaint as quickly as possible. If you are not happy with our response, or, where you are eligible to refer your complaint to the Financial Ombudsman Service, if we have not finished investigating your complaint in accordance with the timescales required by law, you may be able to refer your complaint to The Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR (http://www.financial-ombudsman.org.uk/).

8.2  You may also be able to submit a claim through the European Online Dispute Resolution Platform (available at http://ec.europa.eu/consumers/odr/).

วันศุกร์, 04 ธันวาคม 2563 16:17

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FRAMEWORK PAYMENT TERMS AND CONDITIONS

 

1. MONEY TRANSFER SERVICE

 

1.1 These terms and conditions govern the money transfer services provided to you by A&B General UK Limited., of M228, Trident Business Centre,89 Bickersteth Road, London SW17 9SH No. 6928080 (referred to as the “Firm”)

1.2 Our head office address is 163 Bellville House, 4 John Donne Way, London SE10 9FW, telephone number 02033559660 email This email address is being protected from spambots. You need JavaScript enabled to view it. [The address of the branch providing the money transfer service is Second Floor, Pepys House, 10 Greenwich Quay, Clarence Rd, London SE8 3EY, telephone number 02033559660, email This email address is being protected from spambots. You need JavaScript enabled to view it.]

1.3 We are regulated by the Financial Conduct Authority under the Payment Services Regulations 2017 (registration number no. 716949) for the provision of payment services. 

1.4 For simplicity we will refer to ourselves and our branches and agents as "the Firm" or "we/our/us". 

1.5 We operate a money transmission service which you will use to send and to receive money transfers.  Our money transfers can be sent and picked up at most locations worldwide.  You may call the number listed above or check our website at www.ab-money.co.uk/en (the "Website") for the address and business hours of nearby locations. The main characteristics of the payment services which we may provide to you are as follows:

• Retail money remittance service: a money transfer service for a sending customer where a remittance payment is made to a named receiving customer, normally in another country (money may be received in a bank account); 

1.6 Money transfers will normally be paid out in a bank account. All payments are subject to availability, the payee showing documentary evidence of their identity and providing all details about the money transfer required by us as set out in these Terms and Conditions and including, without limitation, the name of the payer, country of origin, name of the payee, the payment amount, transaction control identification number and any other conditions or requirements which we consider necessary or applicable at the payee payment location.  They may, in addition, be obtained by contacting us using the contact details set out in clause 1 of these Terms and Conditions or by checking our Website.

1.7 We are agreeing to provide you with a money transfer service.  We do not accept any responsibility for any goods or services which may be paid for by a money transfer (or any taxes, charges or duties payable thereon).  You are cautioned against sending money to any

person you do not know.  You bear the risk of your intended payee failing to pick up the payment after it has been transferred to the correct destination. 

  1. COMMUNICATIONS 2.1 We may accept your instructions even if they are not given in conventional written paper form such as by letter or on cheques. This would cover any form of electronic or telephonic communication, including those not currently available. It applies to all present and any future business with you, but does not imply that we can or do currently actually accept all types of electronic communications: we will tell you what types we will accept.

2.2 Note that there may be no signature, security or password protection for email, phone, fax and other future forms of electronic communication. You should bear this in mind if you decide to permit us to accept those types of instruction. If we do decide to accept any type or types of electronic communication from you, we advise:

• against using analogue mobile or cordless phones to contact us as they can sometimes be intercepted or overheard;

• you to be careful not to let other people see your details if you are online in a public place; and

• against using email for sending us confidential information. 

2.3 Where we agree to accept instructions in a particular format (including in electronic format), we will not be able to act on the instructions unless they are legible and clear.

2.4 We may decline to act on any communication, even if we have told you we will in general accept that type of instruction. We may do this in particular if we consider that there is doubt about the validity of the communication and it is in our or your interest to query it with you. However, we are not obliged to check or consider the validity of your communications unless we have previously agreed a system of validation with you. Subject to any legal or regulatory requirements which may apply, we are authorised to act upon any instruction, agreement or arrangement without enquiring about its purpose, or the circumstances in which it is given, or about the disposition of any proceeds.

2.5 If we come to believe that you may not have properly authorised a communication, we may, after making reasonable efforts to check whether it was authorised, refuse to act on the instruction and take steps to reverse any action already taken on it. 

2.6 Without prejudice to clause 6 of these Terms and Conditions, we may act without further enquiry on any electronic communication which we reasonably believe you have given us

2.7 You must follow any security procedures we specify. We may also require you to sign a separate agreement before you can use some types of electronic communication to send us instructions and to access some kinds of services by electronic communication. 

2.8 We may insist that you confirm any electronic communication in conventional written form by the next business day. We need not wait for confirmation before acting on the instruction. For the purposes of these Terms and Conditions, "business day" means any day on which we are open for business (other than a Saturday or Sunday or a public holiday) as required for the execution of a payment transaction.

2.9 We can communicate with you by telephone, email, text message, Line, Facebook fanpage, or any other form of electronic communication by which you have chosen to be able to give us instructions. 

2.10 The language of these Terms and Conditions shall be English and Thai and all information provided, made available and notified to you shall be in English and Thai. 

2.11 We will provide you with a further copy of these Terms and Conditions upon request. 

2.12 After we receive a payment instruction from you as payer, we shall provide the following information in accordance with the provisions of clause 2.14:

• a reference enabling you to identify the payment transaction and, where appropriate, information relating to the payee;

• the amount of the payment transaction in the currency used for the payment instruction;

• the amount of the charges and transfer fees for the payment transaction payable by you (with a breakdown of such amounts where applicable);

• where applicable, the exchange rate used in the payment transaction by us and the amount of the payment transaction after that currency conversion; and

• the date of receipt by us of your payment instruction. 

2.13 After the execution of a payment transaction, we shall provide , if you are the payee, the following information in accordance with the provisions of clause 2.14:

• a reference enabling you to identify the payment transaction and the payer, and any information transferred with the payment transaction;

• the amount of the payment transaction in the currency in which the funds are at your disposal;

• the amount of the charges and transfer fees for the payment transaction payable by you (with a breakdown of such amounts where applicable);

• where applicable, the exchange rate used in the payment transaction by us, and the amount of the payment transaction before that currency conversion; and

• the credit value date.

2.14 We will provide you with the information specified in clauses 2.12 and 2.13, free of charge, at least once a month.  You will examine the confirmations and communications which we send to you within a reasonable time after receiving them and will promptly advise us without undue delay of any apparent mistake or discrepancy. Delay in notification may make correcting any error difficult.

2.15 If you prefer paperless communications with us, we may communicate and make available all relevant transaction information with you (including the information specified in clauses 2.12 and 2.13) through an internet money transmission service (if any) accessible via our Website. To access the internet money transmission service, you will need a computer with an internet connection as well as a working email address. Where you are the payer, we will always ask you to expressly agree to receiving information in this way. 

2.16 If you require information on an individual payment transaction before sending us an instruction, please contact us using the contact details set out in clause 1 of these Terms and Conditions or via our Website.

2.17 We will contact you by telephone, email, text message, Line, Facebook fanpage or any other form of electronic communication by which you have chosen to be able to give us instructions. if there are suspected or actual fraud or security threats relating to the services we provide to you. 

  1. RELATIONSHIP 3.1 We will use reasonable care and skill in providing money transmission services to you, but you should bear in mind that your payments do not carry the benefit of any interest and that our service does not have the benefit of any government-backed insurance, guarantee or compensation scheme (for example, no compensation is available from the Financial Services Compensation Scheme if we are unable to meet our liabilities) and the relationship of the Firm with you is not that of a bank or trustee.

3.2 You must not give out security details, such as any password or PIN, to anyone and you must not write these down in any recognisable form. You must notify us without undue delay in writing or by telephone using the contact details set out in clause 1 of these Terms and Conditions or via our Website on becoming aware that someone else knows your

password, PIN or other security information or that any of these have been lost, stolen or misappropriated, and we will take immediate steps to try to prevent these from being used. 

3.3 You agree to assist us in the discharge of our anti-money laundering, security validation and verification responsibilities by providing such information and evidence which we may request from time to time in this regard. You agree to notify us promptly of any changes in the details you have supplied to us. In addition, we may, in our sole discretion, require other documents to be supplied to us at any time during our relationship with you in order to fulfil our legal and regulatory obligations.

3.4 You represent and warrant that: 

• you are over 18 years old

• the information and details you supply to us are true, accurate and complete

• your money transfer instructions to us and your use of your chosen form of payment instrument for payment to us will not breach any applicable agreement, law or regulation,

and you agree to compensate us for any loss we suffer as a result of the above representations being untrue or incorrect.

3.5 We may use information about you and your individual representatives to discharge the responsibilities referred to in clauses 3.3, 5.10, 5.13 and 5.14 to provide our services and to manage our relationship with you. We may disclose this information to payers, payees and intermediaries in the course of providing our services or as required by Regulation EC 2015/847 on information on the payer accompanying transfers of funds; persons with whom we share information for anti-money-laundering, security verification or validation purposes; regulatory and prosecuting authorities; service providers acting on our behalf.

This may involve transfer of information to countries which do not have data protection laws as strict as those in the UK. If you wish to access or correct the information that we hold about you, please contact our Data Protection Officer at 163 Bellville House, 4 John Donne Way, London SE10 9FW.

  1. FEES, CHARGES AND EXCHANGE RATES 4.1 Our charges brochure sets out how, when and what we charge for the services we provide. These details are also displayed prominently at our premises and those of our branches and agents or on our Website or may be obtained by contacting us using the contact details set out in clause 1 of these Terms and Conditions. You agree to pay our fees and charges for each payment transaction and in the circumstances set out in further detail in charges brochure.

4.2 If you are the recipient or payee of an international payment we may deduct our charges and transfer fees for each such payment from the money transferred before making it available to you.  If we deduct any charges under this clause 4.2, we will give you details in the information which we regularly provide to you (using the means agreed with us by which you wish to be notified) of the full amount of the money we receive and of the charges which we are deducting for receiving the money, before making the money available to you.  

4.3 We may change any of our charges at any time. We will tell you (in accordance with clause 7.5 of these Terms and Conditions) at least 2 months before the change to the charge takes effect. Please see clause 7 of these Terms and Conditions which explains in more detail the procedures for changes to our contract terms.

4.4 Applicable exchange rates for payment transactions are set out on our Website, displayed prominently at our premises and those of our branches and agents or may be obtained by contacting us using the contact details set out in clause 1 of these Terms and Conditions. Payment transactions will be executed, unless otherwise agreed, in the currency of the destination country (but please note that in some countries payment is only available in U.S. dollars or another alternate currency). Currency will be converted from sterling (GBP) at the time of transfer and the payee will receive the relevant foreign currency amount. For transfers to certain countries, Our exchange rate may be less favourable than some publicly reported commercial exchange rates used in transactions between banks and other financial institutions.  Any difference between our exchange rates offered to you and the exchange rates received by us will be kept by us, in addition to our transfer fees and other charges. 

If you wish to transmit payments to countries that provide payment in multiple currencies, you must select the currency of the payment at the time you consent to the payment transfer.  The transfer fees and charges and the money we make when changing your funds into foreign currency may vary based upon the payment currency that you select. Some payment service providers in foreign locations may offer payees the choice to receive funds in a currency which differs from the one that you select as payer.  In such instances, we may make additional money when your funds are converted into the currency selected by the payee.

4.5 Our exchange rates are variable exchange rates which change constantly throughout the day. You can contact us to find out the exchange rate at a particular time using the contact details in clause 1 of these Terms and Conditions. 

4.6 Telephone notification to the payee that the money transfer is available for pick-up is offered in most countries for an additional fee.

4.7 Messenger delivery of a cheque or bank draft is available in some countries to selected destinations for an additional fee.

4.8 Supplemental messages may be included with money transfers to most countries for an additional fee.

  1. PAYMENT TRANSACTIONS 5.1 In order for a payment instruction from you to be properly executed, you must provide us with the information or unique identifier which is necessary for the proper execution of the payment instruction. If this is incorrect, it could result in the payment transaction being delayed or the monies transferred being lost. The information could comprise the payee's bank sort code and account number or, where applicable, the payee's SWIFT number, BIC number and IBAN number.

5.2 You must give consent before the execution of each payment transaction by giving us payment instructions in a signed and completed order form substantially in the form set out on the reverse of these Terms and Conditions which is available at our premises and those of our branches and agents or from our Website or by contacting us using the contact details set out in clause 1of these Terms and Conditions, by email, letter or facsimile transmission, in each case correctly addressed to us, or by handing it to us at our premises. 

5.3 We shall have the right to stop the use of any personalised set of procedures agreed between you and us, which are used by you in order to initiate payment instructions to us, in order to comply with our legal obligations, or on reasonable grounds relating to:

• the security of such security features; or

• the suspected unauthorised or fraudulent use of such security features. 

5.4 We will tell you by telephone, email, text message, Line, Facebook Fanpage or any other form of electronic communication by which you have chosen to be able to give us instructions before we stop the use of any personalised set of procedures, or as soon as possible afterwards if we are unable to notify you in advance, unless it would be unlawful or compromise our reasonable security measures to do so. Where possible, we will also tell you the reasons why.  

5.5 We will execute payment instructions so that the amount to be transferred reaches the payee's payment service provider by:

• the end of the next business day after we received your instruction for THB payment transactions to a payee in Thailand;

 

• the end of the next business day after we received your instruction for sterling payment transactions to a payee in the UK;

• the end of the next business day after we received your instruction for all Euro payment transactions to a payee in the EEA; or

• the end of the fourth business day after we received your instruction for all payment transactions in EEA currencies (other than Euro) to a payee in the EEA. 

For details of the execution times for payments to be made to a payee’s payment service provider outside of the EEA or payments in currencies other than EEA currencies, please contact us using the contact details set out in clause 1 of these Terms and Conditions or via our Website. 

5.6 We must receive payment instructions before the cut-off time specified in our charges brochure or obtained by contacting us using the contact details set out in clause 1 of these Terms and Conditions or on our Website or we will deem the instruction to have been received on the next business day. Instructions received on days which are not business days for us will also be deemed to have been received on the next business day. 

5.7 Once we receive your payment instruction, you cannot revoke it unless you inform us in writing that you withdraw your consent no later than the end of the business day before the agreed day of execution of the instruction. 

5.8 Where we receive a payment instruction from you for execution on a specific day, you agree that the time of receipt is deemed to be that specific day on which we are to execute the payment instruction.

5.9 It is your responsibility to ensure that the monies you pay to us are sufficient to make each and every payment transaction which you authorise us to make. We will not make any money transfer instructed by you unless you have paid to us sufficient funds first. When we accept a credit or debit card or other non-cash form of payment from you we make no promise to make payment of any relevant money transfer if your form of payment is “uncollectable”, nor do we assume any liability for damages resulting from non-payment of the money because of uncollectability.

5.10 Applicable laws prohibit money transmitters from conducting business with certain individuals and countries.  In order to comply, we are required to screen all transfers against the list of names provided by various governments and/or government agencies.  If a potential match is found, we will suspend the transfer and request additional information on either the payer or the payee, as necessary.  Upon satisfactory review, the payment transfer will be released for collection.

5.11 We have the right to refuse to accept a payment instruction or payment and to refuse to execute any payment transaction for any of the following reasons:

• if any condition in these Terms and Conditions has not been satisfied; or

• if execution would be unlawful. 

5.12 If any payment instruction is declined you may contact us using the contact details set out in clause 1 of these Terms and Conditions or via our Website.  If we have declined the payment instruction we will, where reasonably possible (and where we are not prevented from so doing by law or regulation) tell you why the payment instruction was declined at the earliest opportunity and in any event within the relevant time period specified in clause 5.5 of these Terms and Conditions.  If the reason for our declining the payment instruction was based on incorrect information, we will agree with you what needs to be done to correct that information. 

5.13 You agree that we may retain monies received by us for your benefit until our security validation, verification and anti-money laundering procedures have been completed before you may withdraw them or instruct us to transfer them.  Our Website sets out a list of purposes for money transfers which you are prohibited from transacting, transmitting or receiving (including, without limitation, the purchase of drugs and weapons and, in certain countries, gambling activities).  You agree that you will not transact, transmit or receive payment transfers for or in connection with any criminal or illegal purpose whatsoever.  We may report any suspicious activity relating to your transactions to the relevant authorities.

5.14 Additional security questions may be required for certain payment transactions (regardless of the payment amount) and, in addition, the payee may be required to provide documentary evidence of their identity.  Further information regarding the use of security questions for the destinations of your payment transfers is available on our Website or by contacting us using the contact details set out in clause 1 of these Terms and Conditions.

5.15 You may not be protected against reversals of money transfers in respect of which you are the payee where the reversal is due to the use of a stolen or unauthorised payment instrument or means of authentication by the payer. Once a payee has received a payment sent by us in accordance with your instructions as payer, that payment cannot normally be reversed. 

  1. LIABILITY AND REFUNDS 6.1 The extent of your liability as payer for any losses you incur in respect of an unauthorised payment transaction:

• arising from the use of lost or stolen, or from the misappropriation of, personalised security features or procedures agreed between us and you for your

use in order to give us payment instructions, including (without limitation) an unauthorised payment transaction through any electronic communication or a misappropriation of the security features of our electronic communications service, is a maximum of £35. Subject to clause 6.1.2, we won’t hold you responsible up to £35 where: (i) the loss or theft of the personalised security features or procedures agreed between us and you was not detectable by you prior to the payment transaction; or (ii) the loss was caused by the acts or omissions of our employees, agent or branch, or an entity which carried out activities on our behalf, or 

• where you have acted fraudulently or have with intent or gross negligence failed to: (i) take all reasonable steps to keep safe any of the personalised security features or procedures agreed between us and you for your use in order to give us payment instructions, including (without limitation) an unauthorised payment transaction through any electronic communication or a misappropriation of the security features of our electronic communications service, (ii) use such features and procedures in accordance with the terms and conditions governing their issue and use, or (iii) notify us in writing or by telephone using the contact details set out in clause 1 of these Terms and Conditions or via our Website and without undue delay on becoming aware of the loss, theft, misappropriation or unauthorised use of such security features or procedures, is the full amount of those losses. 

6.2 Except where you have acted fraudulently, you will not be liable for any losses resulting from an unauthorised payment transaction: (i) after you have notified us of the loss, theft, misappropriation or unauthorised use of your security features or procedures in accordance with clause 6.1.2 of these Terms and Conditions; (ii)  if we have not given you an appropriate means to notify us in accordance with clause 6.1.2; or (iii) if the security features or procedures have been used in connection with certain types of distance contract. 

6.3 You may be entitled to redress for an unauthorised or incorrectly executed payment transaction only if you notify us in writing or by telephone using the contact details set out in clause 1 of these Terms and Conditions without undue delay on becoming aware of any unauthorised or incorrectly executed payment transaction, and in any event no later than 13 months after the debit date. Such redress may include, in relation to an unauthorised executed payment transaction, us refunding the amount of the unauthorised payment transaction to you as payer. 

6.4 Where you initiate a payment instruction as payer, we are responsible to you for the correct execution of the payment transaction unless the payee's payment service provider received the amount of the payment transaction in accordance with the payment instruction execution times set out in clause 5.5 of these Terms and Conditions.  You may request that we make immediate efforts to trace the payment transaction and notify you of the outcome.  

6.5 Where we are liable to you as payer under clause 6.4 of these Terms and Conditions for a non-executed or defective payment transaction, we may without undue delay refund to you the amount of the transaction. If you ask us to make a payment and the payee’s payment service provider receives it later than set out in clause 5.5 of these Terms and Conditions, you can ask us and we will contact the payee’s payment service provider and ask them to correct the amount of interest and charges on the recipient’s payment account (if applicable) so that it is as if the payment was received on time. 

6.6 Where you are the intended payee of a payment instruction initiated by a third party payer, and the payer's payment service provider can prove that we received the amount of the payment transaction in accordance with the payment instruction execution times set out in clause 5.5, we are liable to you for the correct execution of the payment transaction and shall immediately make available the amount of the payment transaction to you as payee. 

6.7 If we are in breach of contract or otherwise negligent and we might reasonably have expected your loss to result directly from our breach or negligence, we are in any case liable to you.

6.8 We will not be liable for any losses not directly associated with any incident that may cause you to make a claim against us, nor are we liable for loss of profits, loss of business, loss of goodwill or any form of special damages whatsoever and howsoever arising and whether such liability was reasonably foreseeable or not and whether or not we have been advised of the possibility of such loss being incurred.

6.9 Nothing in clauses 6.7 and 6.8 of these Terms and Conditions excludes our liability for fraudulent misrepresentation by ourselves, our employees or agents or our liability for death or personal injury caused by our negligence or the negligence of our employees or agents.

6.10 Notwithstanding anything to the contrary in these Terms and Conditions, we shall not be liable to you or be obliged to perform our obligations under these Terms and Conditions if we are prevented, hindered or delayed from or in performing any of our obligations under these Terms and Conditions due to abnormal and unforeseeable circumstances beyond our control (including any strike, lock-out, labour dispute, act of God, war, riot, civil commotion, malicious damage, compliance with a law or governmental order, rule, regulation or direction, accident, breakdown or other failure of equipment, software or communications network, fire, flood, or other circumstances affecting the supply of goods or services). 

6.11 You acknowledge that our Website is subject to periodic maintenance and testing and that you may not be able to access it from time to time as a result.  We are not responsible for any loss you may suffer as a result of your being unable to access our Website at any time.

6.12 You must send us all relevant supporting documentation in relation to any claim you make for a refund or compensation. 

  1. MODIFICATIONS TO TERMS AND CONDITIONS; TERMINATION 7.1 We may change any provision of these Terms and Conditions.

7.2 We will notify you in writing at least 2 months before we make any change to these Terms and Conditions. You will be deemed to have accepted any such change if you do not notify us to the contrary before the date on which any such change comes into effect. However, if you choose not to accept any such change, you may give notice to us that you do not accept such change and you may terminate our agreement at any time, free of charge, before any change comes into effect. 

7.3 If we have made a major change or a lot of minor changes in any one year, we will give you a copy of the new terms and conditions or a summary of the changes.

7.4 If we agree to fix any condition for a certain time, we will not change it during that time.

7.5 When we tell you about a change we will do so by letter, email, text or messages or in any other way which is sent to you individually or will do so in a way that we reasonably believe is likely to come to your attention and which satisfies legal and other regulatory requirements. 

7.6 Our agreement under these Terms and Conditions will continue until terminated in accordance with this clause 7. 

7.7 You may terminate our agreement under these Terms and Conditions by giving us at least 1 month's written notice.  We shall not charge you for the termination of our agreement under these Terms and Conditions after the expiry of 6 months from its commencement. 

7.8 We may terminate our agreement under these Terms and Conditions by giving you at least 2 months' written notice. Such termination will not release you from any liability in respect of any sums owing to us or from any previous liability for any act performed by us in accordance with instructions received from you. 

  1. GENERAL 8.1 Termination of our agreement under these Terms and Conditions does not affect your or our accrued rights and obligations at the date of termination.

8.2 A failure to exercise or delay in exercising a right or remedy provided by these Terms and Conditions or by law does not constitute a waiver of the right or remedy or a waiver of other rights or remedies.  No single or partial exercise of a right or remedy provided by these Terms and Conditions or by law prevents further exercise of the right or remedy or the exercise of another right or remedy.

8.3 In case any provision in or obligation under these Terms and Conditions shall be invalid, illegal or unenforceable in any jurisdiction, the validity, legality and enforceability of the remaining provisions or obligations, or of such provision or obligation in any other jurisdiction, shall not in any way be affected or impaired thereby.

8.4 You may not assign, transfer or create any trust in respect of, or purport to assign, transfer or create any trust in respect of, a right or obligation under these Terms and Conditions.

8.5 Neither these Terms and Conditions nor any transaction carried out under them shall confer contractual or other rights on, or be enforceable against us by, any party other than you.

  1. GOVERNING LAW AND JURISDICTION; REDRESS 9.1 These Terms and Conditions and our agreement under these Terms and Conditions and all matters arising from or connected with these Terms and Conditions and our agreement are governed by English law.

9.2 The courts of England have exclusive jurisdiction to settle any dispute arising from or connected with these Terms and Conditions and our agreement under these Terms and Conditions (including a dispute regarding their existence, validity or termination or relating to any non-contractual or other obligation arising out of or in connection with them) or the consequences of their nullity. You may also be eligible for redress for any dispute and matter arising out of or in connection with these Terms and Conditions through the dispute resolution mechanism provided by the Financial Ombudsman Service (please see below for further details).

  1. HELP AND INFORMATION; COMPLAINTS 10.1 If you have any queries or require a copy of these Terms and Conditions (or any document comprised in them), please contact us using the contact details in clause 1 of these Terms and Conditions.

10.2 We aim to provide the highest level of customer service possible. If you do experience a problem, we will always seek to resolve this as quickly and efficiently as possible.  However, if you are unhappy and would like to make a complaint, please refer to our Complaints Policy for details of our internal process for dealing with complaints promptly and fairly.  Our Complaints Policy is available on our Website or by contacting our customer service team using the contact details in clause 1 of these Terms and Conditions

10.3 We will then investigate the matter and try to reach a satisfactory conclusion.  Complaints may be recorded and monitored for our internal use; we may submit an anonymised summary of complaints made to us during a particular period of time to our regulator. If you are not happy with our final response or, where you are eligible to refer your complaint to the Financial Ombudsman Service, if we have not concluded our investigation in

accordance with the timescales required by law, you may be able to refer your complaint to The Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR (http://www.financial-ombudsman.org.uk/). 

10.4 You may also be able to submit a claim through the European Online Dispute Resolution Platform (available at http://ec.europa.eu/consumers/odr/).

วันศุกร์, 04 ธันวาคม 2563 15:59

เขตอำนาจที่เปิดบัญชีได้

  You can open account with us. If you have a passport or driving licence and proof of address documents in in UKEEA and Western Subregion countries under the International Financial Law. We cannot open an account with a temporary resident visa.

  Opening account with us is not related to any credit score, which is suitable for a student visa with no financial history. There are no obstacles to opening account with us with guaranteed approval, however the cardholder may be turned down if information cannot be verified. You have experienced with the bank suspension and ask to close your bank account. But we are friendlier to treat you to open an account with us.

วันศุกร์, 04 ธันวาคม 2563 15:57

กลุ่มธุรกิจต้องห้าม

Prohibited Business and High-Risk Business Policy
Version 4.0


Purpose
As an Authorized Payment Institution, we are considered to be at potentially higher risk for money laundering and terrorist financing activities. The purpose of this document is to give all staff at AB Money guidance and remind them of their obligations under The Money Laundering, Terrorist Financing and Transfer of Funds(Information on the Payer) Regulations 2017, Proceeds of Crime Act and Terrorism Act 2000 as set out in the AML Policy. Including the update, the UK's AML regime to incorporate international standards set by the Financial Action Task Force (FATF) and to transpose the EU’s 5th Money Laundering Directive.

The document and its activity may be subject to change and will undergo a periodic compliance review to ensure adherence to the aforementioned. The Company reserves the right to vary, change, alter, amend, add to or remove any of the terms and conditions of this procedure at any time.

Scope
This document details the information and tools in the identification of clients both private and corporate, and beneficiaries that will need to be referred to compliance for approval. Thisis because they are prohibited.

This document lists Industries or items and activities that AB MONEY prohibits working with as it is outside of the Company’s Risk Appetite. It applies to any person or entity using our payment service and any transactions that we are asked to process.

If we believe or suspect that any transaction violates this policy or is otherwise illegal or unsuitable, we may take any corrective action that we deem appropriate, including blocking the transaction, holding funds associated with a prohibited transaction, suspending, or restricting the use of our service, terminating the accounts of violators, or any other corrective action.

Core Obligations
It is the policy of AB Money to strictly comply with all laws and regulations that apply to any of their activities and operations, or that may give rise to the risk of liability for any of their branches or employees.

It is the duty of all employees to abide by all applicable laws and regulations, and exercise great care not to take or authorize any actions that may create even the appearance of illegal conduct or other impropriety. Staff must not try to falsify the truth or chose not to divulge information, in order to benefit themselves or the customers – this is an illegal offence and the company’s staff, who violate this Policy will be subject to appropriate action.

Prohibited Business
Although there are sanctioned countries that Financial Institution partners will not allow us to facilitate payments to (directly or indirectly) and we screen against various Financial Sanction lists - which the Company will not transfer funds to and have the appropriate controls in place to prohibit. The Company documents its prohibited business list along with its ‘Compliance Approval Required’ so that Compliance can monitor what types of industries are coming to AB Money which may have an impact the Risk Assessment of the firm.

Any item that features on the following list MUST be submitted to the MLRO who will review and respond on how to continue before either a business relationship is approved, or a payment is released.

Countries
For a list of counties that are considered to be higher risk/prohibited, these are listed with the risk rating of “Needs MLRO’s Approval”.

If a client tries to register or pay to any of these listed the transaction will be auto referred to compliance and it put in review required status in AB Money monitoring system (firewall) - where no further action can be taken by anyone except the MLRO.

 

Prohibited Industries

 Government & public sector High Risk
 Oil & gas High Risk
 Asset & wealth management High Risk
 Metals High Risk
 Pharmaceuticals & life sciences High Risk
 Registered Charities(includes Non-Profits Organizations, Non-Governmental Organizations (NGOs)) High Risk
 Chemicals High Risk
 Bitcoin and other Cryptocurrencies High Risk
 Mining High Risk
 Private equity High Risk
Real estate High Risk
Dealers in high value goods(such as precious metals including precious stones) High Risk
Fireworks and related goods High Risk
Jewelers High Risk
Anything linked to military contracts. (Note – if also linked to Lethal Weapons, then this becomes prohibited) High Risk
Cultural Artifacts and Art Dealers High Risk
Ivory or other items related to protected species, or archaeological, historical, religious significance of rare scientific value High Risk
Tobacco products High Risk

 

วันศุกร์, 04 ธันวาคม 2563 15:56

กลุ่มประเทศต้องห้าม

Sanction Country Country code    Prohibited Country Country code    High Risk +EDD  Country code    High Risk country  Country code 
Afghanistan  AF   Belarus  BY   Nigeria NG   Algeria DZ
Crimea  N/A   Central African Rep  CF   Puerto Rico PR   Angola AO
Cuba CU   Congo, the Democratic Republic  CD   Saudi Arabia SA   Antigua and Barbuda AG
Iran, Islamic Republic of IR   Eritrea ER   Sri Lanka LK   Armenia AM
North Korea KP   Ethiopia ET   Tunisia TN   Azerbaijan AZ
Syria SY   Republic of Guinea GN         Belize BZ
Venezuela  VE   Iraq IQ         Benin BJ
      Lebanon LB         Bolivia BO
      Liberia  LR         Bosnia-Herzegovina BA
      Libya  LY         Brazil BR
      Mali ML         British Virgin Islands  VG
      Myanmar MM         Burundi BI
      Pakistan PK         Cape Verde  CV
      Russian Federation RU         China CN
      Somalia SO         Colombia CO
      South Sudan SS         Comoros KM
      Sudan SD         Curacao CW
      Ukraine UA         Dominica DM
      Yemen YE         Dominican Republic  DO
      Zimbabwe ZW         Ecuador EC
      Bahamas VS         Egypt EG
      Botswana BW         El Salvador  SV
      Ghana GH         Gaza Strip  PS
      Panama PA         Guatemala GT
      Barbados BB         Guinea Bissau  GW
      Cambodia KH         Haiti HT
      Iceland IS         Honduras HN
      Jamaica JM         India IN
      Mongolia MN         Kazakhstan KZ
      Nicaragua NI         Kenya KE
      Uganda UG         Kosovo XK
      Albania AL         Kyrgyzstan KG
      Mauritius MU         Lao People's Democratic Republic LA
      Guam GU         Mexico MX
      American Samoa AS         Moldova MD
      Samoa WS         Montenegro ME
      Trinidad & Tobago TT         Morocco MA
      United States Virgin Islands VI         Mozambique MZ
      Cayman Islands KY         Paraguay PY
      Palau PW         Philippines PH
      Vanuatu VU         Serbia RS
      Seychelles SC         Sierra Leone SL
      Fiji FJ         St Kitts & Nevis KN
      Oman OM         St Lucia LC
                  St Maarten SX
                  St Vincent & Gren VC
                  Tajikistan TJ
                  Tanzania TZ
                  Thailand TH
                  Turkey TR
                  Turkmenistan TM
                  Uzbekistan UZ
                  Vietnam VN
                  West Bank (Palestinian Territory) PS
                  Western Sahara EH

 

 

Risk Level Trading Address Registration Address  Residency Address Owner/Director Residency Send/Receive Money EDD on All Payments
High + EDD Yes Yes Yes Yes Yes Yes
Prohibited No No No Yes No No
Sanctioned No No No No No No

 

Version Control

Version Date Version Issued Brief Summary of Change

21/05/2020 V1.0 Document created



Document classifications: EXTERNAL © 2020 A&B GENERAL (UK) LIMITED

วันศุกร์, 04 ธันวาคม 2563 15:54

แจ้งปัญหา หรือ ร้องเรียน

Complaints Handling
Our Commitment to You

We are committed to providing an excellent customer experience for all our Customers. If we do not meet your expectations in any way, we want to have the opportunity to put things right.

In the first instance, your initial communication will be with our Customer Services Team who can be contacted by email to This email address is being protected from spambots. You need JavaScript enabled to view it.

Our Customer Services Team will listen to your needs and will do their best to solve your issue promptly and fairly. We value the opportunity to review the way we do business and help us meet our customers’ expectations.


Complaints Handling

If having received a response from our Customer Services Team you are unhappy with the outcome, please contact the Complaints Team of A&B General (UK) Limited, 2nd floor Greenwich Quay Clarence Road London, SE8 3EY in writing via email on This email address is being protected from spambots. You need JavaScript enabled to view it.

Once received, the Complaints Team will conduct an investigation and you will receive a response of its findings within 15 days of receipt of the complaint. In exceptional circumstances where we are unable to reply within the first 15 days, we will reply providing a reason for the delay and deadline for response, of not more than 35 days after first receipt of complaint.


Financial Ombudsman Service

If you are still not satisfied, then you have the right to escalate your complaint to the Financial Ombudsman Service. The Financial Ombudsman is an independent body that deals with consumer complaints on financial services and products in the UK. You can contact them on 0800 023 4 567, through their website @ https://help.financial-ombudsman.org.uk/help or in writing to:

The Financial Ombudsman Service Exchange Tower London E14 9SR



A&B General (UK) Limited - Terms and Conditions

IMPORTANT INFORMATION: These are the terms & conditions of the agreement between us, A&B General (UK) Limited, 2nd Floor Greenwich Quay Clarence Road London SE8 3EY UK and you, the person entering into the agreement in relation to your Prepaid MasterCard® P lease read this Agreement carefully before activating your Account. The terms of this Agreement and fees shall apply to all Customers.

1. Definitions & Interpretation

"Account" a non-deposit non-interest bearing pre-paid electronic account associated with a Card and maintained for the sole purpose of enabling Transactions;

"Account Closure" a fee for redemption where specified in the Fees and Limits Schedule;

"Additional Card" Where applicable any additional card which is issued to a person any time after the successful registration of an Account;

"Additional Where applicable a person who holds an Additional Card; Cardholder"

"Agreement" this Agreement of open-ended duration between you and us incorporating these terms and conditions, as amended from time to time;

"Authorised" act of authorising the payment transfer by using the Card together with (i) the PIN Code or with (ii) the CVC Code and expiry date or with (iii) the signature of the Cardholder;;

"Available Balance" the value of unspent funds loaded onto your Account and available to use;

"Card" a physical device bearing electronically stored monetary value asrepresented by a claim against A&B General; and/or

a physical or digital mechanism providing access to an Account which is issued by A&B General Ltd for the purpose of enabling Transactions

"Customer" the person who has applied successfully for a Payment Service and has been issued at least one Card by us and who is the
legally and financially responsible person to whom the Payment Services are provided by Us;

"Business Day" Monday to Friday, 0900hrs to 1800hrs GMT, excluding bank and public holidays in the United Kingdom

"Fees & Limit the schedule contained at www.abmoneyplus.com and www.ab-money.co.uk

"Fee" any fee payable by the Customer, as referenced in the Fees & Limits Schedule; a pre-paid instant issue non-personalised card that can be used subject to the lower
"Instant Card" specified Instant Card limits on loading, transactions and redemption;

"KYC" regulated entities or for regulated person activities;

“KYB” regulated entities or for regulated business activities;

"Limitation Period" means the period of 6 years following termination of this Agreement;

"Merchant” a retailer or any other person that accepts e-money;

"Payment Services” means all payment and e-money services and any related services available to the Customer and/or Additional Cardholder(s) through the use of the Account and/or Card;

"Personalised Card” a physical pre-paid personalised payment card which may be used for on-line and off-line Transactions;

"Primary Card" Where applicable the first Card issued by us to the Customer in response to registration of the Account;

"Reload" to add money to your Account;

"Systems" MasterCard as shown on your Card;

"Transaction" realising or attempting to make: (i) a payment, or a purchase of goods or services from a Merchant where payment is made (in whole or in part) by use of the Payment Services, including where payment is made over the internet, by phone or mail order or (ii) a cash withdrawal made from an ATM or bank using your
Personalised Card plus any transaction fees charged by ourselves or any third party in connection with your cash withdrawal;

"Username/Password" a set of personal codes selected by the Customer to access their Payment Services;

"Virtual Card" Where applicable a non-physical pre-paid electronic payment card, the use of which is limited to on-line purchases or on the phone or mail order;

"we", "us" or 'our" A&B General (UK) Limited as the e-money issuer;

"you" or "your" The Customer and/or any person who has been provided with a Card by the Customer for use as an Additional Cardholder in accordance with these Terms and Conditions.



2. Contact Us

Your Cards can be managed online at www.abmoneyplus.com and www.ab-money.co.uk or call +44 (0) 203 355 9660 to report your Cards lost or stolen or email This email address is being protected from spambots. You need JavaScript enabled to view it.

At any time during the contractual relationship you shall have the right to receive, on request, these terms and conditions free of charge.



3. Your Agreement, Card and Account

Your Card is issued and the Payment Services are provided by A&B General (UK) Limited, a company incorporated under the laws of England & Wales with its registered trade office at 2nd Floor Greenwich Quay Clarence Road London SE8 3EY, UK

3.1 Company registration number 0928080, Authorised and regulated as an Authorised Payment Service and by the Financial Services Authority, 25 The North Colonnade, Canary Wharf, London, E14 5HS. Web: www.ab-money.co.uk E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

3.2 Details of A&B General (UK) Limited authorisation by the Financial Service Authority are available http://www.fsa.gov.uk/register//firmsearchForm.do

3.3 A&B General (UK) Limited is the Money Remittance, Acquirer and account issuer (on process)

3.4 Your rights and your ability to recover your money. By activating your Account, you shall be deemed to have accepted and fully understood the terms and conditions set out in this Agreement and you agree to comply with these by your use of the Card and/or by indicating your acceptance.Your Card is not a credit card and is not issued by a bank. When you purchased your Card, you had the option of an Instant Card, a Virtual Card or a Personalised Card.

3.5 may upgrade for a fee at any time to a Personalised Card. When you upgrade, you will have the option of keeping your Virtual Card account open or closing it and only using your Personalised Card. Regardless of the type of Card(s) you have, you will have only one Account where your Available Balance is located.Your Payment Services will not be activated unless we have been provided with the required information.

3.6. So that we may identify you and can comply with all applicable KYC and antimoney laundering requirements. We shall keep records of such information and documents in accordance with all applicable legal and regulatory requirements.
3.7. You may reload subject to the limits provided by the Fees & Limits Schedule. We reserve the right to vary these limits and to decline any Reload at any time. A Reloading Fee applies.
3.8. Reference to a currency (e.g. Euros € or Sterling £ ) shall mean that amount or the local currency equivalent in which your Card is denominated.

3.9. The Available Balance on your Card and/or Account will not earn any interest. The Payment Services are prepaid payment services and not a credit or bank product, you must therefore ensure that you have a sufficient Available Balance to pay for each purchase, payment or cash withdrawal.

3.10. that you make using the Payment Services (including value added tax and any other taxes, charges and fees that are applicable). If for any reason a Transaction is processed and the Transaction amount exceeds the Available Balance, you must repay us the amount of such excess immediately and we shall be entitled to stop any existing or subsequent Transactions from proceeding.

3.11. This Agreement does not give you any rights against a System, its affiliates or any third party.Only persons over 18 years of age are entitled to register for the Payment Services. However, if you are the Customer you may allow the Payment Services to be accessed by a person for whom you are legally 3.13. responsible who is under 18 years of age in accordance with 5.8. Transactions by persons under 18 years of age may not be allowed by some Merchants. In all cases, you shall be responsible for any use of the Payment Services by such persons.



4. Service Limits

Transactions may be restricted by Card type, individual usage patterns and payment risk profiles. For anti-money laundering and anti-fraud reasons we reserve our rights to change particular payment restrictions (including from those published or included herein) without notice and to the extent required to meet our regulatory obligations.

5. Use of the Services


You can use the Payment Services up to the amount of the Available Balance for Transactions at

5.1. Merchants of the relevant System. If the Available Balance is insufficient to pay for a Transaction, some Merchants will not permit you to combine use of a Card or Account with other payment methods. Your Card (other than the Virtual Card) can be used to make cash withdrawals from ATMs and banks

5.2. who agree to provide this service, as listed in the Fees & Limits Schedule (subject to any maximum set by the relevant ATM operator or bank), unless we inform you otherwise.

5.3. The value of each Transaction and the amount of any fees or charges payable by you under this Agreement will be deducted from the Available Balance.

Once a Transaction is authorised it cannot be withdrawn. Within the EEA we will ensure transfer of the 5.4. payment to the payment service provider of the Merchant within three Business Days, from and including

the 1st January 2012, we will ensure transfer of the payment within one Business Day. If the payment service provider of the Merchant is located outside the EEA, we will effect payment as soon as possible.

5.4. authorisation before processing any Transaction. If a Merchant or ATM operator is unable to get an electronic authorisation, they may not be able to authorise your Transaction. We may refuse to authorise any use of the Payment Services which could breach these terms and

5.5. conditions or if we have reasonable grounds for suspecting that you or a third party have committed or are planning to commit fraud or any other illegal or unpermitted use of the Payment Services.

The Payment Services will incur fees based upon the Fees & Limits Schedule. A Transaction Fee is payable in respect of each Transaction. A Cash Withdrawal Fee is payable in respect of cash withdrawals

5.6. made at ATMs using your Card. In addition, your withdrawal may also be subject to any applicable fees, rules and regulations of the relevant ATM operator or bank. It is your responsibility to check whether any such additional fees apply, as they cannot be refunded once the cash has been withdrawn.

Where applicable, the Customer may apply to us for up to 3 Additional Cards, for use by Additional Cardholders on your account. Additional Cardholders for whom you are legally responsible must be 13 years of age or older. All other Additional Cardholders must be 18 years of age or older.. It is a condition

5.7. of any registration for an Additional Card that you, as the Customer, acknowledge that we accept no responsibility or liability of any kind whatsoever for use of any Additional Card by any Additional Cardholder for Transactions not authorised by you. If you successfully register, we will send you an Additional Card, for which we will charge an Additional Card Fee. Upon receipt of the Additional Card, you may give the Additional Card to the Additional Cardholder for their use, subject to: 1. you providing them with a copy of these terms and conditions (which will then bind use by both of you);

2. the Additional Card then being used only by that person; 3. you retaining the Primary Card;

4. you informing the Additional Cardholder that you have retained the Primary Card and that you are still able to use the Account;

5. Us obtaining such further information and documentation in order to enable us to comply with all applicable KYC and anti-money laundering requirements.

5.8 You (the Customer) will remain responsible for the use of the Payment Services, and for any fees and charges incurred by the Additional Cardholder(s), and you will continue to be regarded as the holder of any funds already or subsequently loaded on the Account. The use of a Card in relation to which an Additional Cardholder has been registered will be regarded as confirmation that you have provided the Additional Cardholder with these Terms and Conditions and they have accepted them. You will remain responsible for any Transactions, cash withdrawals from ATMs, fees and charges incurred by your Additional Cardholders. Your Cards will have a shared purse from which all Transactions and fees will be deducted.

5.9 Your ability to use or access the Payment Services may occasionally be interrupted, for example if we 5.10. need to carry out maintenance on our Schemes. Please contact Customer Services via our website to

notify us of any problems you are experiencing using your Card or Account and we will endeavor to resolve any problem.

5.10. If enabled, you will have the option to transfer your Available Balance from your Card or Account to 5.11. other Cards and Accounts. If you instruct us to make a transfer from your Account to another Account,

the requested amount will be debited from your account and credited to the account you have instructed us to transfer your Available Balance to. You will incur an Account Transfer Fee for this transaction.



6. Condition of Use at Certain Merchants

6.1. In some circumstances we or Merchants may require you to have an Available Balance in excess of the Transaction amount. For example, at restaurants you may be required to have 15% more on your Card than the value of the bill to allow for any gratuity or service charge added by the restaurant or you.

6.2. In some circumstances Merchants may require verification that your Available Balance will cover the transaction amount and initiate a hold on your Available Balance in that amount, examples include rental cars. In the event a Merchant places a pre-authorisation on your Account, you will not have access to these funds until the Transaction is completed or released by the Merchant which may take up to 30 days.

6.3. If you use your Card at a fuelling station, subject to Merchant acceptance, your Card may need to be pre-6.3. authorised for a pre-determined amount in the relevant currency. If you do not use the whole pre-authorisation or do not have Available Balance to obtain a pre-authorisation, it is possible that the preauthorised amount will be held for up to 30 days before becoming available to you again.

6.4. Some Merchants may not accept payment using our Payment Services. It is your responsibility to check the 6.4. policy with each Merchant. We accept no liability if a Merchant refuses to accept payment using our Payment Services.




7. Managing & Protecting Your Account

7.1 You are responsible for your Card, any Username, PIN number and Account passwords. Do not share your Card or Account security details with anyone.

You must keep your Account, PIN, Username and Password safe, and separate from your Card or any record of your Card number and not disclose it to anyone else. This includes:

7.2

1. memorising your PIN as soon as you receive it, and destroying the post mail or other authorised communication used to transmit it to you;

2. never writing your PIN on your Card or on anything you usually keep with your Card; 3. keeping your PIN secret at all times, including by not using your PIN if anyone else is watching;

4. not disclosing your PIN to any person, except that you may disclose the PIN orally (but not in writing) to a person authorised (by clause 5.8) to use your Card or Account.

7.3 The user of the Card(s) must sign the signature strip on any Personalised Card immediately when received. If your Card permits cash withdrawals, we will provide the Customer by post or other approved method with a Personal Identification Number (PIN) for use with your Card. You will need this PIN in order to make cash withdrawals from an ATM or at a bank.

7.4 If you forget your PIN, you should contact Customer Services on 0207 1321100 for a replacement PIN, 7.4. which will be sent out to the Customer. A Pin Replacement Fee will be charged if your PIN has to be re-mailed to you due to failure to keep us notified of your correct primary address. The Customer already held or created a Username and Password when ordering a Primary Card. You will need this Username and Password to perform the following functions in relation to your Payment Services online:

7.5 1. changing your registered details; 2. checking the amount of Available Balance; 3. checking Transaction details; 4. requesting an upgrade or Additional Card (when available); 5. reporting your Card as lost or stolen; 6. changing your Username or Password.

7.6. The Payment Services may only be used by the Customer or any Additional Cardholder.

7.7. Other than as specified in 7.6, you must not give the Card to any other person or allow any other person to use the Payment Services.

7.8. You must keep the Card in a safe place.Failure to comply with clause 7.2 may affect your ability to claim any losses in the event that we can show that you have intentionally failed to keep the information safe or you have acted fraudulently, with undue delay or with gross negligence. In all other circumstances your maximum liability shall be as set out below at clause 14.

7.9. If you believe that someone else knows your Account or Card security details, you should contact us immediately.

7.10. Once any Card on your Account has expired or if it is found after you have reported it as lost or stolen you agree to destroy your Card(s) by cutting them in two through the magnetic strip.



8. Identity Verification

8.1 If you enter into Transactions over the internet, some websites require you to enter your name and address. 8.1. In such cases you should supply the most recent address which has been registered with us by the Customer as the Account address. The Account address is also the address to which we will send any correspondence.

The Customer must notify us within 7 days of any change in the Account address or your other contact details.

8.2 You can notify us by contacting Customer Services who may require you to confirm such notification in writing. You will be liable for any loss that directly results from any failure to notify us of such a change as a result of undue delay, your gross negligence or fraud. We will need to verify your new Account address and shall request the relevant proofs from you.

8.3 We reserve the right at any time to satisfy ourselves as to your identity and home address (for example, by requesting relevant original documents) including for the purposes of preventing fraud and/or money laundering. In addition, at the time of your application or at any time in the future, in connection with your Account, you authorise us to perform electronic identity verification checks directly or using relevant third parties.



9. Communications Regarding Your Account

We will not send you a paper statement unless requested. However, you can check your Available Balance and Transaction history at any time by logging on to your account. The online service is free and you can subscribe to different forms of Account statements there. Should a paper statement be required, this request can be made via our customer service team, there may be a £5 fee per request with postage fee separate.



10. Cancelling Services

10.1. If you are the Customer and you wish to cancel the Payment Services at any time, you must request cancellation online by informing us of your wish to cancel and to claim a refund of your unused funds by

emailing us as specified in section 2 above. You must e-mail us from the e-mail address you provided when registering your Account. Our Customer Services department will then suspend all further use of your Payment Services.

Once we have received all the necessary information from you (including KYC) and all Transactions and applicable fees and charges have been processed, we will refund to the Customer any Available Balance less any fees and charges payable to us, provided that:

10.2. 1. you have not acted fraudulently or with gross negligence or in such a way as to give rise to reasonable suspicion of fraud or gross negligence; and

2. We are not required to withhold your Available Balance by law or regulation, or at the request of the police, a court, or any regulatory authority.


10.3 Once the Payment Services have been cancelled, it will be your responsibility to destroy your Card(s).

If, following reimbursement of your Available Balance, any further Transactions are found to have been

10.4. made or charges or fees incurred using the Card(s) or we receive a reversal of any prior funding transaction, we will notify you of the amount and you must immediately repay to us such amount on demand as a debt.




11. Right to Cancel ("Cooling-Off')

You have a right to withdraw from this Agreement under the following conditions:

where you purchased the Payment Services by mail order, internet, fax, digitally or by email then you have a "Cooling Off" period of 14 days beginning on the date of the successful registration of your Account to withdraw from this Agreement and cancel the Payment Services, without any penalty but subject to deduction of any reasonable costs incurred by us in the performance of any part of the provision of services before you cancel. You must contact us within this 14 day period and inform us that you wish

11.1. to withdraw from this Agreement and you must not use the Payment Services. We will then cancel the Payment Services and reimburse the amount of Available Balance on the Account to the Customer. However, we reserve the right to hold Available Balance for up to 30 business days from receipt of your instructions before returning the balance, to ensure that details of all transactions have been received. If you used a credit or debit card to purchase and/or load your Card or Account, we may hold your funds for a reasonable period as is required to prevent any chargeback of your credit or debit card.

11.2. After the Cooling Off period you may only cancel the Payment Services as described in clause 10 above.



12. Expiry & Redemption

12.1. Your Card has an expiry date printed on it. The funds on your Account will no longer be usable following the expiry date of the most recent Card that was issued under the Account ("Expiry Date").

12.2 The Payment Services and this Agreement shall terminate on the Expiry Date unless you request or are 12.2. issued with a replacement Card prior to the Expiry Date in accordance with clause 12.4 or unless we otherwise agree to continue providing Payment Services to you following the Expiry Date.

12.3. You may not use your expired Card(s) after the Expiry Date.If a Card expires before your Available Balance is exhausted, you can contact Customer Services to

12.4. request a replacement Card, provided you do so 14 days before the Expiry Date and subject to payment of a fee (where specified).

12.5. Notwithstanding any Expiry Date your funds are available for redemption by contacting us at any time before the end of the 6 years Limitation Period. After the 6 years Limitation Period your funds will no longer be redeemable to you. Provided that your request for redemption is made less than 12 months following the Expiry Date

12.6. redemption will not incur any Late Redemption Fee. In the event that you make a request for redemption more than 12 months after the Expiry Date and before termination of the contract an Account Closure Fee may be charged (where specified).

12.7. Additional Cardholders' Cards will expire on the Expiry Date as shown on the Customer's Primary Card.

12.8. We reserve the right to issue you with a replacement for an expired Card even if you have not requested 12.8. one. If we do so, clause 12.4 will not apply. If you have not requested a replacement Card, you will not be charged a Card Replacement Fee as set out in the Fees & Limits Schedule.

We shall have the absolute right to set-off, transfer, or apply sums held in the Account(s) or Cards in or 12.9.

12.9. towards satisfaction of all or any liabilities and fees owed to us that have not been paid or satisfied when due.



13. Termination or Suspension of Your Account

13.1. We may terminate your use of the Payment Services with prior notice of at least 2 months.

13.2. Your12.2/ use of the Payment Services will be terminated following the Expiry Date in accordance with clause

We may terminate or suspend, for such period as may reasonably be required, your use of the Payment Services at any time, without prior notice:

1. in the event of any fault or failure in the data information processing system; 2. if we reasonably believe that you have used or are likely to use the Payment Services, or allow 13.3. them to be used, in breach of this Agreement or to commit an offence; 3. if any Available Balance may be at risk of fraud or misuse; 4. if we suspect that you have provided false or misleading information; 5. By order or recommendation of the police or any relevant governmental or regulatory authority.
13.3. If any Transactions are found to have been made or charges or fees incurred using your Card after any action has been taken by us under clause 13.1, the Customer must immediately repay such amounts to us.



14. Lost or Theft of your Card

14.1. You are responsible for protecting your funds as if they were cash. You should treat your funds like cash in your wallet and look after it accordingly.

14.2 If you lose your card or 14.2. it is stolen you may not be able to recover the funds on your account in just the same way as you would usually not be able to recover cash which you lose or which is stolen from you.

If your Card is lost or stolen or if you think someone is using the Payment Services without your permission or if your Card is damaged or malfunctions:

14.3.

1. you must contact us as soon as possible and you must provide us with your Account or Card number and either your Username and Password or some other identifying details acceptable to us so that we can be sure we are speaking to you; and

2. Provided we have obtained the Customer's consent to close the Account, we will then provide the Cardholder with a replacement Card with a corresponding new Account loaded with an amount equivalent to your last Available Balance.

14.4. You will be liable up to a maximum of the first £50 of losses arising from any unauthorised Transactions that take place prior to your notifying us of the loss or theft. If our investigations show that any disputed 14.4. transaction was authorised by you, or you have acted fraudulently or with gross negligence (for example

by failing to keep your Prepaid Card or PIN secure), we may reverse any refund made and you may be liable for any loss we suffer because of the use of the Prepaid Card. We may also charge you the

Investigation Fee specified in the Fee Schedule. You will not be held liable for any losses once you have notified us of loss or theft unless we reasonably determine that you have acted in accordance with clause 16.1.ii.f.2 - in which case you shall be liable for all losses.


14.5. Once we have been notified of any loss or theft, we will suspend the Payment Services as soon as we are able, to limit any further losses. We can only take steps to prevent unauthorised use of the Payment

Services if you can provide us with the Account or Card number and Username and Password or if you can produce sufficient details to identify yourself and the relevant Account.

14.6. Replacement Cards will be posted to the most recent Account address registered by the Cardholder. Failure to provide the correct address will result in a Card Replacement Fee.

14.7. If you subsequently find or retrieve a Card that you have reported lost or stolen, you must immediately destroy the found Card by cutting it in half through the magnetic stripe.

14.8. You agree to help us, our agents, regulatory authorities and the police if your Card is lost, stolen or if we suspect that the Payment Services are being misused.

 


15. Fees & Foreign Exchange

15.1 The Payment Services will incur fees and charges as set out in the Fees & Limits Schedule for which you 15.1. shall be responsible. These vary depending on the products you use and from time to time in accordance with that Schedule

15.2 We will deduct any value added tax, and other taxes, charges and fees due by you to us from the available Balance. If there is no Available Balance, or value added tax and other taxes, charges and fees incurred exceed the Available Balance, you must pay us the excess immediately.

15.3 If you use the Payment Services in a currency other than the currency in which the Payment Services are denominated, the amount deducted from your Available Balance will be the amount of the Transaction converted to your Account currency using a rate set by the System on the date the Transaction is processed which rate may be applied without notice. Please refer to the MasterCard website for more information. You may also be charged a Foreign Exchange Charge as set out in the Fees & Forex price schedule.



16. Our Liability

Subject to clauses ii.f and 14.4;;

1. neither party shall be liable to the other for indirect or consequential loss or damage (including without limitation loss of business, profits or revenues), incurred in connection with this Agreement, whether arising in contract, tort (including negligence), breach of statutory duty or otherwise;

2. we shall not be liable:

1. if you are unable to use the Payment Services as set out or for any reason stated in clauses 4 and 10; 2. for any fault or failure beyond our reasonable control relating to the use of the Payment Services, including but not limited to, a lack of Available Balance or fault in or failure of 16.1. data processing Schemes; 3. if a Merchant refuses to accept a Transaction or fails to cancel an authorisation or pre-authorisation; 4. for the goods or services that are purchased with your Card; 5. for any loss, fraud or theft that is reported more than 8 weeks following the event; 6. where you or an Additional Cardholder acted with: 16.1.ii.f.1. undue delay

16.1. ii.f.2. fraudulently; or

16.1. ii.f.3. With gross negligence. (including where losses arise due to your failure to keep us notified of your correct personal details)

16.2. To the fullest extent permitted by relevant law, and subject to clause 14.4, our total liability under or arising from this Agreement shall be limited as follows:

1. where your Card is faulty due to our default, our liability shall be limited to replacement of the Card or, at our choice, repayment to you of the Available Balance;

2. where sums are incorrectly deducted from your Available Balance due to our fault, our liability shall be limited to payment to you of an equivalent amount; and

3. In all other circumstances of our default, our liability will be limited to repayment of the amount of the Available Balance.



16.3. Nothing in this Agreement shall exclude or limit either Party's liability in respect of death or personal injury arising from that party's negligence or fraudulent misrepresentation.

16.4 No party shall be liable for, or be considered in breach of this Agreement on account of, any delay or

16.4. failure to perform as required by this Agreement as a result of any causes or conditions which are beyond such Party's reasonable control and which such Party is unable to overcome by the exercise of reasonable diligence.



17. Refunds for Transactions

17.1. A Transaction shall be considered to be unauthorised if you have not given your consent for the transaction to be made. If you believe that a Transaction has been made without your consent you should contact us in accordance with clause 2.

17.2 A claim for a refund of an authorised Transaction must be made within 8 weeks from the date on which 17.2. the funds were deducted from your Available Balance. Within 10 Business Days of receiving your claim for a refund we will either refund the full amount of the Transaction or provide you with justification for refusing the refund.

17.3. If you are not satisfied with the justification provided for refusing the refund or with the outcome of your 17.3. claim for a refund, you may submit a complaint to us or contact the complaints authority as described in clause 18.

17.4. We may charge fees in connection with any of our services and facilities that you have made use of or requested based on our Schedule of Fees.

17.5. Where any request, transaction, disputed transaction, arbitration or reversed transaction involves third 17.5. party costs you remain liable for these and they will be deducted from your account or otherwise charged to you.

17.6. We may charge you an Administration Fee in the following circumstances:

1. in the event that you make any payment to us that is subsequently reversed after 60 days due to inadequate account information or inadequate KYC documentation; 2. in the event of a request for arbitration of a disputed Transaction; 3. To cover our costs and expenses in providing you with manual support on your account (e.g. a request for legal, police, court or other judicial support).

17.7. We may charge you a Reverse Payment Charge where a receiving bank declines receipt of a payment following a request to transfer your funds



18. Payment Disputes

18.1. We aim to provide customers with easy access to our customer services team who receive record, investigate and respond to complaints.

18.2. We take complaints very seriously and value the opportunity they provide to assist us with reviewing the 18.2. way we do business and helping us meet our customers' expectations. Our primary aim is to resolve any

complaints that you may have as quickly and effectively as we can and consequently have documented the steps to be taken below.

18.3. In the first instance, your initial communication will be with our Customer Care Team. We expect our Customer Care Team to respond to your complaint within five working days. If having received a response from our Customer Care Team you are unhappy with the outcome, please

18.4. contact the Complaints Officer of A&B General (UK) Limited 2nd Floor Greenwich Quay Clarence Road London SE8 3EY UK directly in writing via email on This email address is being protected from spambots. You need JavaScript enabled to view it..

18.5. If the Complaints Officer is unable to respond to your complaint immediately, you will receive confirmation that your complaint has been received and a formal investigation will be conducted. It is anticipated that you will receive a formal response of their findings within four weeks.

18.6 If the Complaints Officer of A&B General Ltd is unable to resolve your complaint and you 18.6. wish to escalate your complaint further, please contact the Financial Ombudsman Service at South Key Plaza, 183 Marsh Wall, London, E14 9SR. Details of the service offered by the Financial Ombudsman Service are available at www.financialombudsman.org.uk

18.7. You must provide us with all receipts and information that are relevant to your claim.

18.8. If our investigation shows that we have incorrectly deducted money from your Available Balance, we 18.8. shall refund the amount to you. If we subsequently establish that the refunded amount had been correctly

deducted, we may deduct it from your Available Balance and may charge you an Investigation Fee. If you do not have sufficient Available Balance, you must repay us the amount immediately on demand.

In relation to any dispute between the Cardholder and a Merchant, provided you are able to satisfy us that you have already made all efforts to resolve the dispute with the relevant Merchant, we will attempt to assist you so far as is reasonably practicable. We may charge you a Chargeback Processing fee as

18.9. referenced in the Fees & Limits Schedule for any such assistance we may give you with any such dispute. If there is an un-resolvable dispute with a Merchant in circumstances where the Card has been used for a Transaction, you will be liable for the Transaction and will have to resolve this directly with the relevant Merchant.



19. Personal Data

19.1. We are the data controller for your personal data and will process personal data given to us in connection 19.1. with your Account in order to administer your Account and provide you with services relating to the account and this Agreement. We may also use your personal data for marketing purposes and for market research purposes, in accordance with applicable legislation and our Privacy Policy.

19.2. We may check your personal data with other organisations, and obtain further information about you in order to verify your identity and comply with applicable money laundering and governmental regulations. A record of our enquiries will be left on your file. In accordance with our Privacy Policy and applicable legislation, we may provide personal data supplied by you to certain named third parties (including data processors) for the purpose of performing our obligations and exercising our rights under this Agreement, including third parties located outside the European Union where different data protection standards may apply.

19.3. We may also disclose your personal data as required by law or any competent authority. By agreeing to these terms and conditions, you acknowledge and agree to our processing of your personal data in this way.

19.4. You have the right to receive certain information concerning the personal data we hold about you (for which you may be charged a fee), and to rectify such data where it is inaccurate or incomplete.

19.5. You have also seen our Privacy Policy document and acknowledge and agree to the provisions thereof (as amended from time to time).

19.6. If you have elected to opt in to receive email and SMS marketing, we may share your information with third parties so they can contact you directly by telephone or email about their products and services.

20. Changes to the Terms and Conditions

We may update or amend these terms and conditions (including our Fees & Limits Schedule). Notice of any changes will be given on the website or by notification by e-mail or by means of mobile device at least 2 months in advance. By continuing to use the Payment Services after the expiry of the 2 month notice period after the expiry of the 2 month notice period you acknowledge that you indicate your acceptance to be bound by the updated or amended terms and conditions. If you do not wish to be bound by them, you should stop using the Payment Services immediately in accordance with our cancellation policy (see clause 10).



21. Miscellaneous


21.1. We may assign our rights, interest or obligations under this Agreement to any third party (including by 21.1. way of merger, consolidation or the acquisition of all or substantially all of our business and assets relating to the Agreement) upon 2 month's written notice. This will not adversely affect your rights or obligations under this Agreement.

21.2. We do not intend that any of the terms of this Agreement will be enforceable by a person not a party to it, except that Schemes and their affiliates may enforce any right granted to it under this Agreement.

21.3. Any waiver or concession we may allow you will not affect our strict rights and your obligations under this Agreement.

21.4. The Customer and any Additional Cardholders agree that they will not use the Payment Services in an 21.4. illegal manner and you agree to indemnify us against any claim or proceeding brought about by such illegal use of the Payment Services.

21.5. This Agreement and the documents referred to in it, constitute the entire agreement and understanding of 21.5. the parties and supersede any previous agreement between the parties relating to the subject matter of this Agreement.



22. Funds Protection

Your funds are safeguarded by law. In the event that A&B General became insolvent your e-money funds are protected against claims made by any other creditors.

23. Regulation & Law

23.1. The Payment Services, Card and Account are payment products and not deposit, credit or banking products, as such they are not covered by the Financial Services Compensation Scheme.

To the fullest extent permitted by law and without affecting your legal rights as a consumer, this Agreement and any dispute or claim arising out of or in connection with it or its subject matter or

23.2. formation (including non-contractual disputes or claims) shall be governed by, and construed in accordance with, the laws of England & Wales and the courts of England & Wales shall have exclusive jurisdiction in relation to the same.

 

วันศุกร์, 04 ธันวาคม 2563 15:02

แจ้งปัญหา หรือ ร้องเรียน

Complaints Handling
Our Commitment to You

We are committed to providing an excellent customer experience for all our Customers. If we do not meet your expectations in any way, we want to have the opportunity to put things right.

In the first instance, your initial communication will be with our Customer Services Team who can be contacted by email to This email address is being protected from spambots. You need JavaScript enabled to view it.

Our Customer Services Team will listen to your needs and will do their best to solve your issue promptly and fairly. We value the opportunity to review the way we do business and help us meet our customers’ expectations.


Complaints Handling

If having received a response from our Customer Services Team you are unhappy with the outcome, please contact the Complaints Team of A&B General (UK) Limited, 2nd floor Greenwich Quay Clarence Road London, SE8 3EY in writing via email on This email address is being protected from spambots. You need JavaScript enabled to view it.

Once received, the Complaints Team will conduct an investigation and you will receive a response of its findings within 15 days of receipt of the complaint. In exceptional circumstances where we are unable to reply within the first 15 days, we will reply providing a reason for the delay and deadline for response, of not more than 35 days after first receipt of complaint.


Financial Ombudsman Service

If you are still not satisfied, then you have the right to escalate your complaint to the Financial Ombudsman Service. The Financial Ombudsman is an independent body that deals with consumer complaints on financial services and products in the UK. You can contact them on 0800 023 4 567, through their website @ https://help.financial-ombudsman.org.uk/help or in writing to:

The Financial Ombudsman Service Exchange Tower London E14 9SR



A&B General (UK) Limited - Terms and Conditions

IMPORTANT INFORMATION: These are the terms & conditions of the agreement between us, A&B General (UK) Limited, 2nd Floor Greenwich Quay Clarence Road London SE8 3EY UK and you, the person entering into the agreement in relation to your Prepaid MasterCard® P lease read this Agreement carefully before activating your Account. The terms of this Agreement and fees shall apply to all Customers.

1. Definitions & Interpretation

"Account" a non-deposit non-interest bearing pre-paid electronic account associated with a Card and maintained for the sole purpose of enabling Transactions;

"Account Closure" a fee for redemption where specified in the Fees and Limits Schedule;

"Additional Card" Where applicable any additional card which is issued to a person any time after the successful registration of an Account;

"Additional Where applicable a person who holds an Additional Card; Cardholder"

"Agreement" this Agreement of open-ended duration between you and us incorporating these terms and conditions, as amended from time to time;

"Authorised" act of authorising the payment transfer by using the Card together with (i) the PIN Code or with (ii) the CVC Code and expiry date or with (iii) the signature of the Cardholder;;

"Available Balance" the value of unspent funds loaded onto your Account and available to use;

"Card" a physical device bearing electronically stored monetary value asrepresented by a claim against A&B General; and/or

a physical or digital mechanism providing access to an Account which is issued by A&B General Ltd for the purpose of enabling Transactions

"Customer" the person who has applied successfully for a Payment Service and has been issued at least one Card by us and who is the
legally and financially responsible person to whom the Payment Services are provided by Us;

"Business Day" Monday to Friday, 0900hrs to 1800hrs GMT, excluding bank and public holidays in the United Kingdom

"Fees & Limit the schedule contained at www.abmoneyplus.com and www.ab-money.co.uk

"Fee" any fee payable by the Customer, as referenced in the Fees & Limits Schedule; a pre-paid instant issue non-personalised card that can be used subject to the lower
"Instant Card" specified Instant Card limits on loading, transactions and redemption;

"KYC" regulated entities or for regulated person activities;

“KYB” regulated entities or for regulated business activities;

"Limitation Period" means the period of 6 years following termination of this Agreement;

"Merchant” a retailer or any other person that accepts e-money;

"Payment Services” means all payment and e-money services and any related services available to the Customer and/or Additional Cardholder(s) through the use of the Account and/or Card;

"Personalised Card” a physical pre-paid personalised payment card which may be used for on-line and off-line Transactions;

"Primary Card" Where applicable the first Card issued by us to the Customer in response to registration of the Account;

"Reload" to add money to your Account;

"Systems" MasterCard as shown on your Card;

"Transaction" realising or attempting to make: (i) a payment, or a purchase of goods or services from a Merchant where payment is made (in whole or in part) by use of the Payment Services, including where payment is made over the internet, by phone or mail order or (ii) a cash withdrawal made from an ATM or bank using your
Personalised Card plus any transaction fees charged by ourselves or any third party in connection with your cash withdrawal;

"Username/Password" a set of personal codes selected by the Customer to access their Payment Services;

"Virtual Card" Where applicable a non-physical pre-paid electronic payment card, the use of which is limited to on-line purchases or on the phone or mail order;

"we", "us" or 'our" A&B General (UK) Limited as the e-money issuer;

"you" or "your" The Customer and/or any person who has been provided with a Card by the Customer for use as an Additional Cardholder in accordance with these Terms and Conditions.



2. Contact Us

Your Cards can be managed online at www.abmoneyplus.com and www.ab-money.co.uk or call +44 (0) 203 355 9660 to report your Cards lost or stolen or email This email address is being protected from spambots. You need JavaScript enabled to view it.

At any time during the contractual relationship you shall have the right to receive, on request, these terms and conditions free of charge.



3. Your Agreement, Card and Account

Your Card is issued and the Payment Services are provided by A&B General (UK) Limited, a company incorporated under the laws of England & Wales with its registered trade office at 2nd Floor Greenwich Quay Clarence Road London SE8 3EY, UK

3.1 Company registration number 0928080, Authorised and regulated as an Authorised Payment Service and by the Financial Services Authority, 25 The North Colonnade, Canary Wharf, London, E14 5HS. Web: www.ab-money.co.uk E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

3.2 Details of A&B General (UK) Limited authorisation by the Financial Service Authority are available http://www.fsa.gov.uk/register//firmsearchForm.do

3.3 A&B General (UK) Limited is the Money Remittance, Acquirer and account issuer (on process)

3.4 Your rights and your ability to recover your money. By activating your Account, you shall be deemed to have accepted and fully understood the terms and conditions set out in this Agreement and you agree to comply with these by your use of the Card and/or by indicating your acceptance.Your Card is not a credit card and is not issued by a bank. When you purchased your Card, you had the option of an Instant Card, a Virtual Card or a Personalised Card.

3.5 may upgrade for a fee at any time to a Personalised Card. When you upgrade, you will have the option of keeping your Virtual Card account open or closing it and only using your Personalised Card. Regardless of the type of Card(s) you have, you will have only one Account where your Available Balance is located.Your Payment Services will not be activated unless we have been provided with the required information.

3.6. So that we may identify you and can comply with all applicable KYC and antimoney laundering requirements. We shall keep records of such information and documents in accordance with all applicable legal and regulatory requirements.
3.7. You may reload subject to the limits provided by the Fees & Limits Schedule. We reserve the right to vary these limits and to decline any Reload at any time. A Reloading Fee applies.
3.8. Reference to a currency (e.g. Euros € or Sterling £ ) shall mean that amount or the local currency equivalent in which your Card is denominated.

3.9. The Available Balance on your Card and/or Account will not earn any interest. The Payment Services are prepaid payment services and not a credit or bank product, you must therefore ensure that you have a sufficient Available Balance to pay for each purchase, payment or cash withdrawal.

3.10. that you make using the Payment Services (including value added tax and any other taxes, charges and fees that are applicable). If for any reason a Transaction is processed and the Transaction amount exceeds the Available Balance, you must repay us the amount of such excess immediately and we shall be entitled to stop any existing or subsequent Transactions from proceeding.

3.11. This Agreement does not give you any rights against a System, its affiliates or any third party.Only persons over 18 years of age are entitled to register for the Payment Services. However, if you are the Customer you may allow the Payment Services to be accessed by a person for whom you are legally 3.13. responsible who is under 18 years of age in accordance with 5.8. Transactions by persons under 18 years of age may not be allowed by some Merchants. In all cases, you shall be responsible for any use of the Payment Services by such persons.



4. Service Limits

Transactions may be restricted by Card type, individual usage patterns and payment risk profiles. For anti-money laundering and anti-fraud reasons we reserve our rights to change particular payment restrictions (including from those published or included herein) without notice and to the extent required to meet our regulatory obligations.

5. Use of the Services


You can use the Payment Services up to the amount of the Available Balance for Transactions at

5.1. Merchants of the relevant System. If the Available Balance is insufficient to pay for a Transaction, some Merchants will not permit you to combine use of a Card or Account with other payment methods. Your Card (other than the Virtual Card) can be used to make cash withdrawals from ATMs and banks

5.2. who agree to provide this service, as listed in the Fees & Limits Schedule (subject to any maximum set by the relevant ATM operator or bank), unless we inform you otherwise.

5.3. The value of each Transaction and the amount of any fees or charges payable by you under this Agreement will be deducted from the Available Balance.

Once a Transaction is authorised it cannot be withdrawn. Within the EEA we will ensure transfer of the 5.4. payment to the payment service provider of the Merchant within three Business Days, from and including

the 1st January 2012, we will ensure transfer of the payment within one Business Day. If the payment service provider of the Merchant is located outside the EEA, we will effect payment as soon as possible.

5.4. authorisation before processing any Transaction. If a Merchant or ATM operator is unable to get an electronic authorisation, they may not be able to authorise your Transaction. We may refuse to authorise any use of the Payment Services which could breach these terms and

5.5. conditions or if we have reasonable grounds for suspecting that you or a third party have committed or are planning to commit fraud or any other illegal or unpermitted use of the Payment Services.

The Payment Services will incur fees based upon the Fees & Limits Schedule. A Transaction Fee is payable in respect of each Transaction. A Cash Withdrawal Fee is payable in respect of cash withdrawals

5.6. made at ATMs using your Card. In addition, your withdrawal may also be subject to any applicable fees, rules and regulations of the relevant ATM operator or bank. It is your responsibility to check whether any such additional fees apply, as they cannot be refunded once the cash has been withdrawn.

Where applicable, the Customer may apply to us for up to 3 Additional Cards, for use by Additional Cardholders on your account. Additional Cardholders for whom you are legally responsible must be 13 years of age or older. All other Additional Cardholders must be 18 years of age or older.. It is a condition

5.7. of any registration for an Additional Card that you, as the Customer, acknowledge that we accept no responsibility or liability of any kind whatsoever for use of any Additional Card by any Additional Cardholder for Transactions not authorised by you. If you successfully register, we will send you an Additional Card, for which we will charge an Additional Card Fee. Upon receipt of the Additional Card, you may give the Additional Card to the Additional Cardholder for their use, subject to: 1. you providing them with a copy of these terms and conditions (which will then bind use by both of you);

2. the Additional Card then being used only by that person; 3. you retaining the Primary Card;

4. you informing the Additional Cardholder that you have retained the Primary Card and that you are still able to use the Account;

5. Us obtaining such further information and documentation in order to enable us to comply with all applicable KYC and anti-money laundering requirements.

5.8 You (the Customer) will remain responsible for the use of the Payment Services, and for any fees and charges incurred by the Additional Cardholder(s), and you will continue to be regarded as the holder of any funds already or subsequently loaded on the Account. The use of a Card in relation to which an Additional Cardholder has been registered will be regarded as confirmation that you have provided the Additional Cardholder with these Terms and Conditions and they have accepted them. You will remain responsible for any Transactions, cash withdrawals from ATMs, fees and charges incurred by your Additional Cardholders. Your Cards will have a shared purse from which all Transactions and fees will be deducted.

5.9 Your ability to use or access the Payment Services may occasionally be interrupted, for example if we 5.10. need to carry out maintenance on our Schemes. Please contact Customer Services via our website to

notify us of any problems you are experiencing using your Card or Account and we will endeavor to resolve any problem.

5.10. If enabled, you will have the option to transfer your Available Balance from your Card or Account to 5.11. other Cards and Accounts. If you instruct us to make a transfer from your Account to another Account,

the requested amount will be debited from your account and credited to the account you have instructed us to transfer your Available Balance to. You will incur an Account Transfer Fee for this transaction.



6. Condition of Use at Certain Merchants

6.1. In some circumstances we or Merchants may require you to have an Available Balance in excess of the Transaction amount. For example, at restaurants you may be required to have 15% more on your Card than the value of the bill to allow for any gratuity or service charge added by the restaurant or you.

6.2. In some circumstances Merchants may require verification that your Available Balance will cover the transaction amount and initiate a hold on your Available Balance in that amount, examples include rental cars. In the event a Merchant places a pre-authorisation on your Account, you will not have access to these funds until the Transaction is completed or released by the Merchant which may take up to 30 days.

6.3. If you use your Card at a fuelling station, subject to Merchant acceptance, your Card may need to be pre-6.3. authorised for a pre-determined amount in the relevant currency. If you do not use the whole pre-authorisation or do not have Available Balance to obtain a pre-authorisation, it is possible that the preauthorised amount will be held for up to 30 days before becoming available to you again.

6.4. Some Merchants may not accept payment using our Payment Services. It is your responsibility to check the 6.4. policy with each Merchant. We accept no liability if a Merchant refuses to accept payment using our Payment Services.




7. Managing & Protecting Your Account

7.1 You are responsible for your Card, any Username, PIN number and Account passwords. Do not share your Card or Account security details with anyone.

You must keep your Account, PIN, Username and Password safe, and separate from your Card or any record of your Card number and not disclose it to anyone else. This includes:

7.2

1. memorising your PIN as soon as you receive it, and destroying the post mail or other authorised communication used to transmit it to you;

2. never writing your PIN on your Card or on anything you usually keep with your Card; 3. keeping your PIN secret at all times, including by not using your PIN if anyone else is watching;

4. not disclosing your PIN to any person, except that you may disclose the PIN orally (but not in writing) to a person authorised (by clause 5.8) to use your Card or Account.

7.3 The user of the Card(s) must sign the signature strip on any Personalised Card immediately when received. If your Card permits cash withdrawals, we will provide the Customer by post or other approved method with a Personal Identification Number (PIN) for use with your Card. You will need this PIN in order to make cash withdrawals from an ATM or at a bank.

7.4 If you forget your PIN, you should contact Customer Services on 0207 1321100 for a replacement PIN, 7.4. which will be sent out to the Customer. A Pin Replacement Fee will be charged if your PIN has to be re-mailed to you due to failure to keep us notified of your correct primary address. The Customer already held or created a Username and Password when ordering a Primary Card. You will need this Username and Password to perform the following functions in relation to your Payment Services online:

7.5 1. changing your registered details; 2. checking the amount of Available Balance; 3. checking Transaction details; 4. requesting an upgrade or Additional Card (when available); 5. reporting your Card as lost or stolen; 6. changing your Username or Password.

7.6. The Payment Services may only be used by the Customer or any Additional Cardholder.

7.7. Other than as specified in 7.6, you must not give the Card to any other person or allow any other person to use the Payment Services.

7.8. You must keep the Card in a safe place.Failure to comply with clause 7.2 may affect your ability to claim any losses in the event that we can show that you have intentionally failed to keep the information safe or you have acted fraudulently, with undue delay or with gross negligence. In all other circumstances your maximum liability shall be as set out below at clause 14.

7.9. If you believe that someone else knows your Account or Card security details, you should contact us immediately.

7.10. Once any Card on your Account has expired or if it is found after you have reported it as lost or stolen you agree to destroy your Card(s) by cutting them in two through the magnetic strip.



8. Identity Verification

8.1 If you enter into Transactions over the internet, some websites require you to enter your name and address. 8.1. In such cases you should supply the most recent address which has been registered with us by the Customer as the Account address. The Account address is also the address to which we will send any correspondence.

The Customer must notify us within 7 days of any change in the Account address or your other contact details.

8.2 You can notify us by contacting Customer Services who may require you to confirm such notification in writing. You will be liable for any loss that directly results from any failure to notify us of such a change as a result of undue delay, your gross negligence or fraud. We will need to verify your new Account address and shall request the relevant proofs from you.

8.3 We reserve the right at any time to satisfy ourselves as to your identity and home address (for example, by requesting relevant original documents) including for the purposes of preventing fraud and/or money laundering. In addition, at the time of your application or at any time in the future, in connection with your Account, you authorise us to perform electronic identity verification checks directly or using relevant third parties.



9. Communications Regarding Your Account

We will not send you a paper statement unless requested. However, you can check your Available Balance and Transaction history at any time by logging on to your account. The online service is free and you can subscribe to different forms of Account statements there. Should a paper statement be required, this request can be made via our customer service team, there may be a £5 fee per request with postage fee separate.



10. Cancelling Services

10.1. If you are the Customer and you wish to cancel the Payment Services at any time, you must request cancellation online by informing us of your wish to cancel and to claim a refund of your unused funds by

emailing us as specified in section 2 above. You must e-mail us from the e-mail address you provided when registering your Account. Our Customer Services department will then suspend all further use of your Payment Services.

Once we have received all the necessary information from you (including KYC) and all Transactions and applicable fees and charges have been processed, we will refund to the Customer any Available Balance less any fees and charges payable to us, provided that:

10.2. 1. you have not acted fraudulently or with gross negligence or in such a way as to give rise to reasonable suspicion of fraud or gross negligence; and

2. We are not required to withhold your Available Balance by law or regulation, or at the request of the police, a court, or any regulatory authority.


10.3 Once the Payment Services have been cancelled, it will be your responsibility to destroy your Card(s).

If, following reimbursement of your Available Balance, any further Transactions are found to have been

10.4. made or charges or fees incurred using the Card(s) or we receive a reversal of any prior funding transaction, we will notify you of the amount and you must immediately repay to us such amount on demand as a debt.




11. Right to Cancel ("Cooling-Off')

You have a right to withdraw from this Agreement under the following conditions:

where you purchased the Payment Services by mail order, internet, fax, digitally or by email then you have a "Cooling Off" period of 14 days beginning on the date of the successful registration of your Account to withdraw from this Agreement and cancel the Payment Services, without any penalty but subject to deduction of any reasonable costs incurred by us in the performance of any part of the provision of services before you cancel. You must contact us within this 14 day period and inform us that you wish

11.1. to withdraw from this Agreement and you must not use the Payment Services. We will then cancel the Payment Services and reimburse the amount of Available Balance on the Account to the Customer. However, we reserve the right to hold Available Balance for up to 30 business days from receipt of your instructions before returning the balance, to ensure that details of all transactions have been received. If you used a credit or debit card to purchase and/or load your Card or Account, we may hold your funds for a reasonable period as is required to prevent any chargeback of your credit or debit card.

11.2. After the Cooling Off period you may only cancel the Payment Services as described in clause 10 above.



12. Expiry & Redemption

12.1. Your Card has an expiry date printed on it. The funds on your Account will no longer be usable following the expiry date of the most recent Card that was issued under the Account ("Expiry Date").

12.2 The Payment Services and this Agreement shall terminate on the Expiry Date unless you request or are 12.2. issued with a replacement Card prior to the Expiry Date in accordance with clause 12.4 or unless we otherwise agree to continue providing Payment Services to you following the Expiry Date.

12.3. You may not use your expired Card(s) after the Expiry Date.If a Card expires before your Available Balance is exhausted, you can contact Customer Services to

12.4. request a replacement Card, provided you do so 14 days before the Expiry Date and subject to payment of a fee (where specified).

12.5. Notwithstanding any Expiry Date your funds are available for redemption by contacting us at any time before the end of the 6 years Limitation Period. After the 6 years Limitation Period your funds will no longer be redeemable to you. Provided that your request for redemption is made less than 12 months following the Expiry Date

12.6. redemption will not incur any Late Redemption Fee. In the event that you make a request for redemption more than 12 months after the Expiry Date and before termination of the contract an Account Closure Fee may be charged (where specified).

12.7. Additional Cardholders' Cards will expire on the Expiry Date as shown on the Customer's Primary Card.

12.8. We reserve the right to issue you with a replacement for an expired Card even if you have not requested 12.8. one. If we do so, clause 12.4 will not apply. If you have not requested a replacement Card, you will not be charged a Card Replacement Fee as set out in the Fees & Limits Schedule.

We shall have the absolute right to set-off, transfer, or apply sums held in the Account(s) or Cards in or 12.9.

12.9. towards satisfaction of all or any liabilities and fees owed to us that have not been paid or satisfied when due.



13. Termination or Suspension of Your Account

13.1. We may terminate your use of the Payment Services with prior notice of at least 2 months.

13.2. Your12.2/ use of the Payment Services will be terminated following the Expiry Date in accordance with clause

We may terminate or suspend, for such period as may reasonably be required, your use of the Payment Services at any time, without prior notice:

1. in the event of any fault or failure in the data information processing system; 2. if we reasonably believe that you have used or are likely to use the Payment Services, or allow 13.3. them to be used, in breach of this Agreement or to commit an offence; 3. if any Available Balance may be at risk of fraud or misuse; 4. if we suspect that you have provided false or misleading information; 5. By order or recommendation of the police or any relevant governmental or regulatory authority.
13.3. If any Transactions are found to have been made or charges or fees incurred using your Card after any action has been taken by us under clause 13.1, the Customer must immediately repay such amounts to us.



14. Lost or Theft of your Card

14.1. You are responsible for protecting your funds as if they were cash. You should treat your funds like cash in your wallet and look after it accordingly.

14.2 If you lose your card or 14.2. it is stolen you may not be able to recover the funds on your account in just the same way as you would usually not be able to recover cash which you lose or which is stolen from you.

If your Card is lost or stolen or if you think someone is using the Payment Services without your permission or if your Card is damaged or malfunctions:

14.3.

1. you must contact us as soon as possible and you must provide us with your Account or Card number and either your Username and Password or some other identifying details acceptable to us so that we can be sure we are speaking to you; and

2. Provided we have obtained the Customer's consent to close the Account, we will then provide the Cardholder with a replacement Card with a corresponding new Account loaded with an amount equivalent to your last Available Balance.

14.4. You will be liable up to a maximum of the first £50 of losses arising from any unauthorised Transactions that take place prior to your notifying us of the loss or theft. If our investigations show that any disputed 14.4. transaction was authorised by you, or you have acted fraudulently or with gross negligence (for example

by failing to keep your Prepaid Card or PIN secure), we may reverse any refund made and you may be liable for any loss we suffer because of the use of the Prepaid Card. We may also charge you the

Investigation Fee specified in the Fee Schedule. You will not be held liable for any losses once you have notified us of loss or theft unless we reasonably determine that you have acted in accordance with clause 16.1.ii.f.2 - in which case you shall be liable for all losses.


14.5. Once we have been notified of any loss or theft, we will suspend the Payment Services as soon as we are able, to limit any further losses. We can only take steps to prevent unauthorised use of the Payment

Services if you can provide us with the Account or Card number and Username and Password or if you can produce sufficient details to identify yourself and the relevant Account.

14.6. Replacement Cards will be posted to the most recent Account address registered by the Cardholder. Failure to provide the correct address will result in a Card Replacement Fee.

14.7. If you subsequently find or retrieve a Card that you have reported lost or stolen, you must immediately destroy the found Card by cutting it in half through the magnetic stripe.

14.8. You agree to help us, our agents, regulatory authorities and the police if your Card is lost, stolen or if we suspect that the Payment Services are being misused.

 


15. Fees & Foreign Exchange

15.1 The Payment Services will incur fees and charges as set out in the Fees & Limits Schedule for which you 15.1. shall be responsible. These vary depending on the products you use and from time to time in accordance with that Schedule

15.2 We will deduct any value added tax, and other taxes, charges and fees due by you to us from the available Balance. If there is no Available Balance, or value added tax and other taxes, charges and fees incurred exceed the Available Balance, you must pay us the excess immediately.

15.3 If you use the Payment Services in a currency other than the currency in which the Payment Services are denominated, the amount deducted from your Available Balance will be the amount of the Transaction converted to your Account currency using a rate set by the System on the date the Transaction is processed which rate may be applied without notice. Please refer to the MasterCard website for more information. You may also be charged a Foreign Exchange Charge as set out in the Fees & Forex price schedule.



16. Our Liability

Subject to clauses ii.f and 14.4;;

1. neither party shall be liable to the other for indirect or consequential loss or damage (including without limitation loss of business, profits or revenues), incurred in connection with this Agreement, whether arising in contract, tort (including negligence), breach of statutory duty or otherwise;

2. we shall not be liable:

1. if you are unable to use the Payment Services as set out or for any reason stated in clauses 4 and 10; 2. for any fault or failure beyond our reasonable control relating to the use of the Payment Services, including but not limited to, a lack of Available Balance or fault in or failure of 16.1. data processing Schemes; 3. if a Merchant refuses to accept a Transaction or fails to cancel an authorisation or pre-authorisation; 4. for the goods or services that are purchased with your Card; 5. for any loss, fraud or theft that is reported more than 8 weeks following the event; 6. where you or an Additional Cardholder acted with: 16.1.ii.f.1. undue delay

16.1. ii.f.2. fraudulently; or

16.1. ii.f.3. With gross negligence. (including where losses arise due to your failure to keep us notified of your correct personal details)

16.2. To the fullest extent permitted by relevant law, and subject to clause 14.4, our total liability under or arising from this Agreement shall be limited as follows:

1. where your Card is faulty due to our default, our liability shall be limited to replacement of the Card or, at our choice, repayment to you of the Available Balance;

2. where sums are incorrectly deducted from your Available Balance due to our fault, our liability shall be limited to payment to you of an equivalent amount; and

3. In all other circumstances of our default, our liability will be limited to repayment of the amount of the Available Balance.



16.3. Nothing in this Agreement shall exclude or limit either Party's liability in respect of death or personal injury arising from that party's negligence or fraudulent misrepresentation.

16.4 No party shall be liable for, or be considered in breach of this Agreement on account of, any delay or

16.4. failure to perform as required by this Agreement as a result of any causes or conditions which are beyond such Party's reasonable control and which such Party is unable to overcome by the exercise of reasonable diligence.



17. Refunds for Transactions

17.1. A Transaction shall be considered to be unauthorised if you have not given your consent for the transaction to be made. If you believe that a Transaction has been made without your consent you should contact us in accordance with clause 2.

17.2 A claim for a refund of an authorised Transaction must be made within 8 weeks from the date on which 17.2. the funds were deducted from your Available Balance. Within 10 Business Days of receiving your claim for a refund we will either refund the full amount of the Transaction or provide you with justification for refusing the refund.

17.3. If you are not satisfied with the justification provided for refusing the refund or with the outcome of your 17.3. claim for a refund, you may submit a complaint to us or contact the complaints authority as described in clause 18.

17.4. We may charge fees in connection with any of our services and facilities that you have made use of or requested based on our Schedule of Fees.

17.5. Where any request, transaction, disputed transaction, arbitration or reversed transaction involves third 17.5. party costs you remain liable for these and they will be deducted from your account or otherwise charged to you.

17.6. We may charge you an Administration Fee in the following circumstances:

1. in the event that you make any payment to us that is subsequently reversed after 60 days due to inadequate account information or inadequate KYC documentation; 2. in the event of a request for arbitration of a disputed Transaction; 3. To cover our costs and expenses in providing you with manual support on your account (e.g. a request for legal, police, court or other judicial support).

17.7. We may charge you a Reverse Payment Charge where a receiving bank declines receipt of a payment following a request to transfer your funds



18. Payment Disputes

18.1. We aim to provide customers with easy access to our customer services team who receive record, investigate and respond to complaints.

18.2. We take complaints very seriously and value the opportunity they provide to assist us with reviewing the 18.2. way we do business and helping us meet our customers' expectations. Our primary aim is to resolve any

complaints that you may have as quickly and effectively as we can and consequently have documented the steps to be taken below.

18.3. In the first instance, your initial communication will be with our Customer Care Team. We expect our Customer Care Team to respond to your complaint within five working days. If having received a response from our Customer Care Team you are unhappy with the outcome, please

18.4. contact the Complaints Officer of A&B General (UK) Limited 2nd Floor Greenwich Quay Clarence Road London SE8 3EY UK directly in writing via email on This email address is being protected from spambots. You need JavaScript enabled to view it..

18.5. If the Complaints Officer is unable to respond to your complaint immediately, you will receive confirmation that your complaint has been received and a formal investigation will be conducted. It is anticipated that you will receive a formal response of their findings within four weeks.

18.6 If the Complaints Officer of A&B General Ltd is unable to resolve your complaint and you 18.6. wish to escalate your complaint further, please contact the Financial Ombudsman Service at South Key Plaza, 183 Marsh Wall, London, E14 9SR. Details of the service offered by the Financial Ombudsman Service are available at www.financialombudsman.org.uk

18.7. You must provide us with all receipts and information that are relevant to your claim.

18.8. If our investigation shows that we have incorrectly deducted money from your Available Balance, we 18.8. shall refund the amount to you. If we subsequently establish that the refunded amount had been correctly

deducted, we may deduct it from your Available Balance and may charge you an Investigation Fee. If you do not have sufficient Available Balance, you must repay us the amount immediately on demand.

In relation to any dispute between the Cardholder and a Merchant, provided you are able to satisfy us that you have already made all efforts to resolve the dispute with the relevant Merchant, we will attempt to assist you so far as is reasonably practicable. We may charge you a Chargeback Processing fee as

18.9. referenced in the Fees & Limits Schedule for any such assistance we may give you with any such dispute. If there is an un-resolvable dispute with a Merchant in circumstances where the Card has been used for a Transaction, you will be liable for the Transaction and will have to resolve this directly with the relevant Merchant.



19. Personal Data

19.1. We are the data controller for your personal data and will process personal data given to us in connection 19.1. with your Account in order to administer your Account and provide you with services relating to the account and this Agreement. We may also use your personal data for marketing purposes and for market research purposes, in accordance with applicable legislation and our Privacy Policy.

19.2. We may check your personal data with other organisations, and obtain further information about you in order to verify your identity and comply with applicable money laundering and governmental regulations. A record of our enquiries will be left on your file. In accordance with our Privacy Policy and applicable legislation, we may provide personal data supplied by you to certain named third parties (including data processors) for the purpose of performing our obligations and exercising our rights under this Agreement, including third parties located outside the European Union where different data protection standards may apply.

19.3. We may also disclose your personal data as required by law or any competent authority. By agreeing to these terms and conditions, you acknowledge and agree to our processing of your personal data in this way.

19.4. You have the right to receive certain information concerning the personal data we hold about you (for which you may be charged a fee), and to rectify such data where it is inaccurate or incomplete.

19.5. You have also seen our Privacy Policy document and acknowledge and agree to the provisions thereof (as amended from time to time).

19.6. If you have elected to opt in to receive email and SMS marketing, we may share your information with third parties so they can contact you directly by telephone or email about their products and services.

20. Changes to the Terms and Conditions

We may update or amend these terms and conditions (including our Fees & Limits Schedule). Notice of any changes will be given on the website or by notification by e-mail or by means of mobile device at least 2 months in advance. By continuing to use the Payment Services after the expiry of the 2 month notice period after the expiry of the 2 month notice period you acknowledge that you indicate your acceptance to be bound by the updated or amended terms and conditions. If you do not wish to be bound by them, you should stop using the Payment Services immediately in accordance with our cancellation policy (see clause 10).



21. Miscellaneous


21.1. We may assign our rights, interest or obligations under this Agreement to any third party (including by 21.1. way of merger, consolidation or the acquisition of all or substantially all of our business and assets relating to the Agreement) upon 2 month's written notice. This will not adversely affect your rights or obligations under this Agreement.

21.2. We do not intend that any of the terms of this Agreement will be enforceable by a person not a party to it, except that Schemes and their affiliates may enforce any right granted to it under this Agreement.

21.3. Any waiver or concession we may allow you will not affect our strict rights and your obligations under this Agreement.

21.4. The Customer and any Additional Cardholders agree that they will not use the Payment Services in an 21.4. illegal manner and you agree to indemnify us against any claim or proceeding brought about by such illegal use of the Payment Services.

21.5. This Agreement and the documents referred to in it, constitute the entire agreement and understanding of 21.5. the parties and supersede any previous agreement between the parties relating to the subject matter of this Agreement.



22. Funds Protection

Your funds are safeguarded by law. In the event that A&B General became insolvent your e-money funds are protected against claims made by any other creditors.

23. Regulation & Law

23.1. The Payment Services, Card and Account are payment products and not deposit, credit or banking products, as such they are not covered by the Financial Services Compensation Scheme.

To the fullest extent permitted by law and without affecting your legal rights as a consumer, this Agreement and any dispute or claim arising out of or in connection with it or its subject matter or

23.2. formation (including non-contractual disputes or claims) shall be governed by, and construed in accordance with, the laws of England & Wales and the courts of England & Wales shall have exclusive jurisdiction in relation to the same.

 

วันศุกร์, 04 ธันวาคม 2563 14:35

กลุ่มประเทศต้องห้าม

Sanction Country Country code    Prohibited Country Country code    High Risk +EDD  Country code    High Risk country  Country code 
Afghanistan  AF   Belarus  BY   Nigeria NG   Algeria DZ
Crimea  N/A   Central African Rep  CF   Puerto Rico PR   Angola AO
Cuba CU   Congo, the Democratic Republic  CD   Saudi Arabia SA   Antigua and Barbuda AG
Iran, Islamic Republic of IR   Eritrea ER   Sri Lanka LK   Armenia AM
North Korea KP   Ethiopia ET   Tunisia TN   Azerbaijan AZ
Syria SY   Republic of Guinea GN         Belize BZ
Venezuela  VE   Iraq IQ         Benin BJ
      Lebanon LB         Bolivia BO
      Liberia  LR         Bosnia-Herzegovina BA
      Libya  LY         Brazil BR
      Mali ML         British Virgin Islands  VG
      Myanmar MM         Burundi BI
      Pakistan PK         Cape Verde  CV
      Russian Federation RU         China CN
      Somalia SO         Colombia CO
      South Sudan SS         Comoros KM
      Sudan SD         Curacao CW
      Ukraine UA         Dominica DM
      Yemen YE         Dominican Republic  DO
      Zimbabwe ZW         Ecuador EC
      Bahamas VS         Egypt EG
      Botswana BW         El Salvador  SV
      Ghana GH         Gaza Strip  PS
      Panama PA         Guatemala GT
      Barbados BB         Guinea Bissau  GW
      Cambodia KH         Haiti HT
      Iceland IS         Honduras HN
      Jamaica JM         India IN
      Mongolia MN         Kazakhstan KZ
      Nicaragua NI         Kenya KE
      Uganda UG         Kosovo XK
      Albania AL         Kyrgyzstan KG
      Mauritius MU         Lao People's Democratic Republic LA
      Guam GU         Mexico MX
      American Samoa AS         Moldova MD
      Samoa WS         Montenegro ME
      Trinidad & Tobago TT         Morocco MA
      United States Virgin Islands VI         Mozambique MZ
      Cayman Islands KY         Paraguay PY
      Palau PW         Philippines PH
      Vanuatu VU         Serbia RS
      Seychelles SC         Sierra Leone SL
      Fiji FJ         St Kitts & Nevis KN
      Oman OM         St Lucia LC
                  St Maarten SX
                  St Vincent & Gren VC
                  Tajikistan TJ
                  Tanzania TZ
                  Thailand TH
                  Turkey TR
                  Turkmenistan TM
                  Uzbekistan UZ
                  Vietnam VN
                  West Bank (Palestinian Territory) PS
                  Western Sahara EH

 

 

Risk Level Trading Address Registration Address  Residency Address Owner/Director Residency Send/Receive Money EDD on All Payments
High + EDD Yes Yes Yes Yes Yes Yes
Prohibited No No No Yes No No
Sanctioned No No No No No No

 

Version Control

Version Date Version Issued Brief Summary of Change

21/05/2020 V1.0 Document created



Document classifications: EXTERNAL © 2020 A&B GENERAL (UK) LIMITED

วันศุกร์, 04 ธันวาคม 2563 14:32

กลุ่มธุรกิจต้องห้าม

Prohibited Business and High-Risk Business Policy
Version 4.0

Purpose
As an Authorized Payment Institution, we are considered to be at potentially higher risk for money laundering and terrorist financing activities. The purpose of this document is to give all staff at AB Money guidance and remind them of their obligations under The Money Laundering, Terrorist Financing and Transfer of Funds(Information on the Payer) Regulations 2017, Proceeds of Crime Act and Terrorism Act 2000 as set out in the AML Policy. Including the update, the UK's AML regime to incorporate international standards set by the Financial Action Task Force (FATF) and to transpose the EU’s 5th Money Laundering Directive.

The document and its activity may be subject to change and will undergo a periodic compliance review to ensure adherence to the aforementioned. The Company reserves the right to vary, change, alter, amend, add to or remove any of the terms and conditions of this procedure at any time.

Scope
This document details the information and tools in the identification of clients both private and corporate, and beneficiaries that will need to be referred to compliance for approval. Thisis because they are prohibited.

This document lists Industries or items and activities that AB MONEY prohibits working with as it is outside of the Company’s Risk Appetite. It applies to any person or entity using our payment service and any transactions that we are asked to process.

If we believe or suspect that any transaction violates this policy or is otherwise illegal or unsuitable, we may take any corrective action that we deem appropriate, including blocking the transaction, holding funds associated with a prohibited transaction, suspending, or restricting the use of our service, terminating the accounts of violators, or any other corrective action.

Core Obligations
It is the policy of AB Money to strictly comply with all laws and regulations that apply to any of their activities and operations, or that may give rise to the risk of liability for any of their branches or employees.

It is the duty of all employees to abide by all applicable laws and regulations, and exercise great care not to take or authorize any actions that may create even the appearance of illegal conduct or other impropriety. Staff must not try to falsify the truth or chose not to divulge information, in order to benefit themselves or the customers – this is an illegal offence and the company’s staff, who violate this Policy will be subject to appropriate action.

Prohibited Business
Although there are sanctioned countries that Financial Institution partners will not allow us to facilitate payments to (directly or indirectly) and we screen against various Financial Sanction lists - which the Company will not transfer funds to and have the appropriate controls in place to prohibit. The Company documents its prohibited business list along with its ‘Compliance Approval Required’ so that Compliance can monitor what types of industries are coming to AB Money which may have an impact the Risk Assessment of the firm.

Any item that features on the following list MUST be submitted to the MLRO who will review and respond on how to continue before either a business relationship is approved, or a payment is released.

Countries
For a list of counties that are considered to be higher risk/prohibited, these are listed with the risk rating of “Needs MLRO’s Approval”.

If a client tries to register or pay to any of these listed the transaction will be auto referred to compliance and it put in review required status in AB Money monitoring system (firewall) - where no further action can be taken by anyone except the MLRO.

Prohibited Industries

Industry Risk
 Gambling Prohibited
 Pornography and Adult Prohibited
 MSBs (unregistered or non-regulated) Prohibited
 Shell companies [organizations with no physical presence, or meaningful decision making and / or management] Prohibited
 Unregistered Charities Prohibited
 Any business linked to trading active arms and Lethal Weapons Prohibited
 Anything related to illegal drugs (as defined in the UK), including, for the avoidance of doubt, drug paraphernalia Prohibited
 Binary options trading Prohibited
 Crowd funding Prohibited
 Remittances funded in cash; Cash and Check Handling: Check Cashing, Deposit Taking, Cash Transfer Prohibited
 Private security firms Prohibited
 Pay day lenders Prohibited
 Diamond and precious metal merchants, including jewelers Prohibited
 Debt management and collection Prohibited
 Gaming Prohibited
 Cultural Artifacts and Art Dealers Prohibited
 Political and Religious Organizations Prohibited

 

High Risk Business Industries and Individuals

The following businesses/individuals are deemed to be higher risk by the business and will need EDD to be performed. The MLRO will advise the onboarding team as needed / requested, on a case-by-case basis, the appropriate and required action to take.

Industry Risk
 Banking & capital markets High Risk
 Financial Services (excluding MSB) High Risk
 Shipping Services High Risk
 Consulting High Risk
 Government & public sector High Risk
 Oil & gas High Risk
 Asset & wealth management High Risk
 Metals High Risk
 Pharmaceuticals & life sciences High Risk
 Registered Charities(includes Non-Profits Organizations, Non-Governmental Organizations (NGOs)) High Risk
 Chemicals High Risk
 Bitcoin and other Cryptocurrencies High Risk
 Mining High Risk
 Private equity High Risk
 Real estate High Risk
 Dealers in high value goods(such as precious metals including precious stones) High Risk
 Fireworks and related goods High Risk
 Jewelers High Risk
 Anything linked to military contracts. (Note – if also linked to Lethal Weapons, then this becomes prohibited) High Risk
 Cultural Artifacts and Art Dealers High Risk
 Ivory or other items related to protected species, or archaeological, historical, religious significance of rare scientific value High Risk
 Tobacco products High Risk
วันศุกร์, 04 ธันวาคม 2563 14:17

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  You can open account with us. If you have a passport or driving licence and proof of address documents in in UKEEA and Western Subregion countries under the International Financial Law. We cannot open an account with a temporary resident visa.

  Opening account with us is not related to any credit score, which is suitable for a student visa with no financial history. There are no obstacles to opening account with us with guaranteed approval, however the cardholder may be turned down if information cannot be verified. You have experienced with the bank suspension and ask to close your bank account. But we are friendlier to treat you to open an account with us.