In case of lost or stolen card, you can report this and request the replacement your card by phone at +44 (0) 203 355 9660 (UK) or +49 (0) 800 724 3923 (Germany). We can cancel our old card and we will send you the replacement card to the registered address. To make sure your fund is 100% secured and safe, all balance fund in the old card will be automatically transferred to new card
Only with passport and proof of address in UK (EEA is coming soon) you can unconditionally open account with us. However, for visitor visa person cannot apply with this account.
Opening account doesn’t check your credit score record. This will benefit all student visas who always have problems and limited conditions with opening account with bank.