In case of lost or stolen card.

You can lock the card to prevent fraud from other persons in 2 ways.

1. Lock your card manually in Online Account system.

To prevent theft or fraud from loss or stolen card, you can login Online Account 24/7 and lock the card by choose the Block Card.

2. Contact the staff directly.

You can immediately lock your card at +44 (0) 203 355 9660 (UK) or +49 (0) 800 724 3923 (Germany). Our staffs will cancel your old card and send a new card to your registered address. All account balance will be protected and transferred to the new card.